Desktop Tech

Perspecta Inc. San Diego , CA 92140

Posted 2 months ago

Description

Incident Management:

  • Monitor systems and identify performance issues reactively.

  • Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.

  • Works within strict time scales and elevates incidents within defined time windows.

Problem Management:

  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.

Change Management:

  • Execute scripted change management activities as approved and documented.

  • Perform routine installations, configurations per standard protocols.

  • Assemble and integrate system/product.

Operations Maintenance:

  • Perform routine maintenance. May include performing tape/backup operations

Quality:

  • Understands the impact of operations delivery on the customer's business.

  • Contribute to team's ability to meet target goals.

Complaint Handling:

  • Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.

Customer Relationship:

  • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

  • Work effectively in a multicultural environment.

  • Respond to common service, product, technical, and customer-relations questions

Teamwork:

  • Work with local teammates and virtual team members

Qualifications

Education and Experience Required:

  • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.

  • May hold entry level certification(s) in field of work.

  • Typically, 2-4 years of working experience in related fields.

Knowledge and Skills:

  • Able to demonstrate knowledge of corporate organization, job and policies.

  • Working knowledge of administration or technical skills/knowledge in relevant areas.

  • Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.

  • Basic understanding of high availability system environments, if applicable.

  • Understand and begin to

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Desktop Tech

Perspecta Inc.