Monitor systems and identify performance issues reactively.
Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
Works within strict time scales and elevates incidents within defined time windows.
Execute scripted change management activities as approved and documented.
Perform routine installations, configurations per standard protocols.
Assemble and integrate system/product.
Understands the impact of operations delivery on the customer's business.
Contribute to team's ability to meet target goals.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Work effectively in a multicultural environment.
Respond to common service, product, technical, and customer-relations questions
Education and Experience Required:
High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
May hold entry level certification(s) in field of work.
Typically, 2-4 years of working experience in related fields.
Knowledge and Skills:
Able to demonstrate knowledge of corporate organization, job and policies.
Working knowledge of administration or technical skills/knowledge in relevant areas.
Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.
Basic understanding of high availability system environments, if applicable.
Understand and begin to