The Westover Companies King Of Prussia , PA 19406
Posted 3 weeks ago
Job Details
Level: Entry
Job Location: Westover Main Office
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Description
The Westover Companies is a family-owned and operated property management company. We are located in the King of Prussia area and have operated for over fifty years with the purpose of providing quality living, shopping and working space for residents and customers.
We are seeking a highly skilled Desktop Support Engineer to join our small IT team. The Desktop Support Engineer will be responsible for providing technical assistance and support to our organization's desktop, laptop, and mobile device users. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to work with cutting-edge technology in a collaborative and fast-paced environment.
SIGN ON BONUS $1,000
Our Comprehensive Benefits Package includes:
Life/AD&D Insurance- Free of cost to the employee only
Long and short term disability
Paid vacation, sick/personal and holidays
Weekly pay
401(k) employer match up to 4%, automatic enrollment
20% discount on an apartment at any one of our properties
Discount on Verizon wireless products/phone plans
Free access to pool and fitness center at any of our properties
Job Responsibilities:
Provide technical support and assistance to end-users via phone, email, chat, or in-person
Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripheral devices
Install, configure, and maintain Windows desktop operating systems, software applications, and utilities
Collaborate with the IT team to deploy software updates, patches, and security enhancements
Set up and configure new desktop, laptop, and mobile devices for users
Manage user accounts, permissions, and access rights in Microsoft Entra ID (Azure) and Active Directory
Maintain accurate records of support tickets, resolutions, and inventory of hardware and software assets
Manage on-boarding and off-boarding of employee technology
Assist with IT projects, such as hardware refreshes, software upgrades, and system migrations
Stay updated on emerging technologies and best practices in desktop support and IT service management
Job Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
Proven experience as a Desktop Support Engineer or similar role in an enterprise environment
Strong knowledge of desktop operating systems (Windows, iOS) and productivity software (Microsoft Office)
Experience with desktop hardware components, troubleshooting techniques, and diagnostic tools
Familiarity with networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP)
Proficiency in Active Directory, Entra ID, and remote management tools
Excellent problem-solving skills and attention to detail
Outstanding communication and interpersonal abilities
Ability to work independently and collaboratively in a team environment
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Some local travel will be required
Qualifications:
Experience with Intune for desktop and mobile device management (MDM) solutions.
Experience with ticketing systems and ConnectWise remote access for incident and request management.
The Westover Companies