Supports all end-user equipment including, desktop, laptop, printers, scanners and equipment. Ensures service level commitments and deliverables are met. Assists with development and implementation of solutions related to software, services, tools and automation and works towards service improvement.
The ideal candidate has the ability to rapidly respond to a wide variety of problems, work independently to troubleshoot and resolve issues quickly and escalate where appropriate. Travel around Westchester county and south-western Connecticut is required, candidates must have a valid driver's license and their own vehicle.
High School Diploma or equivalent required.
Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices.
Experience with service delivery modes, processes, techniques and tools, required.
Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required.
Knowledge of Citrix, Networking (TCP/IP, DNS), required.
Excellent written and oral communications skills as well as analytical and organizational skills, required.
Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred.
ITIL v3 Foundation or Six Sigma Certification, preferred.
MCP, MCSE or MCSA certification, preferred.
Northern Westchester Hospital