Desktop Support Technician

Viavi Solutions Germantown , MD 20874

Posted 3 weeks ago

VIAVI (NASDAQ: VIAV) has a 90 year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. And, we are also at the forefront of optical security we bend light to develop and deliver optical solutions that provide security to the world's currencies and safety and performance applications for consumer electronics and spectrometry.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Full time office based, under the general direction of the Global Desktop Manager, performs day-to-day administrative computer related tasks, including end user support and maintenance of network services infrastructure.

Job Summary:

  • Maintains and repairs computer equipment; installs, configures and maintains computer hardware and software; performs routine and complex diagnostics.

  • Installs hardware peripherals

  • Provide hardware and basic software support to end users and network group

  • Resolve connectivity problems with hardware and networking environment.

  • Must have strong English language skills - written and verbal

  • Must be able to demonstrate technical problem solving skills

Responsibilities & Duties:

  • Installing, testing and making software available to appropriate users Insuring software is properly configured, regularly updated and working properly on all PCs

  • Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC's,

  • Laptops, printers, and other peripherals.

  • Build PC and Laptops using Microsoft SCCMKnowledge of imaging

  • Raising Incidents in Service Now

  • Maintaining inventory records

  • Diagnosing and troubleshooting hardware failures

  • Repair and upgrade different types of computers (software and hardware)

  • Liaising with external support companies to resolve faults in a timely manner

  • Liaising with the designated personnel responsible for keeping the inventory

  • Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.

  • Providing technical support by utilizing remote control and Windows administration tools

  • Effectively communicate all support aspects to all levels of personnel in a support driven customer oriented manner through the Service Now Helpdesk.

Job Requirements:

  • Able to fully assemble computers

  • Knowledge of PC hardware and software systems.

  • Knowledge of common operating systems.

  • Knowledge of current hardware and software trends in the industry.

  • Ability to utilize strong analytical skills and problem solving methods.

  • Ability to communicate effectively, orally and in writing and to write concise and clear reports.

Training and Experience:

  • Associates Degree from an accredited college or university or two years field experience with computing hardware and software. A certification or and equivalent combination of training and experience.

  • Experience should include troubleshooting various types of bus architecture (ISA, EISA, VLB, PCIA and MCA) hard drives, video adapters, network adapters, memory, Modems and power supplies.

  • Thorough knowledge common operating systems and industry related software.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer minorities/females/veterans/persons with disabilities.

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Desktop Support Technician

Viavi Solutions