Desktop Support Technician

Position Summary:

The Desktop Support Technician works as a member of a healthcare IT support team. The team is tasked with IT equipment installation, maintenance, and daily support for 5000+ employees and 7000+ computers, located at the UT Medical Center - Knoxville, TN and other offices in eastern Tennessee. Technician tasks include the following:

• Unboxing, setup, configuring, and installation of new hardware

• Providing in-person user support

• Providing support over the phone, through e-mail, and chat services

• Installation, configuring, and maintenance of operating systems

• Software configuration and updates

• Secure disposal of old equipment

• Warranty transactions

• If assigned to the eastern Tennessee zone, some travel required

• Weekend and on-call rotation

• Working from and updating ticketing system

• Driving company vehicles to transport equipment

• Other duties as assigned

The Desktop Support team works with a wide variety of modern and legacy operating systems and applications.

Position Qualification:

Requirements:

• 2+ years of computer troubleshooting experience or equivalent education

• Ability to push, pull, and lift up to 60lbs

• Ability to move in and out of small spaces, and bend over and under desks

• Ability to type

• Ability to think logically and have good judgement

• Ability to provide excellent customer service in-person and over the phone

• Ability to communicate with others and help them use their computer equipment

• Have an excellent understanding of how computers and associated technology work together

• Have a valid drivers license

• Some significant amount of walking could be required to provide support to customers all over the hospital campus

Preferred:

• Experience supporting healthcare IT

• Experience working in IT support

• Experience providing excellent customer service

• A+ Certification, or other relevant certification(s)