Robert Half Technology is hiring for a Desktop Support Technician to work in Baltimore on a contract to full time position. Please apply by emailing your resume to .
Provides technical support and guidance to users, including covering the help desk as needed.
Provide knowledge transfer to the customers
Support existing systems and migration to standard architecture.
Travel to office locations to provide support during software conversions or other technical changes.
Provide regular status reports on tasks accomplished, current issues and progress toward goals.
Develop and report on KPIs jointly developed with the IT Services Director.
Installation, configuration and maintenance of workstations:
Insures workstation and server environment is updated with latest Microsoft patches, anti-virus and 3rd part patching as needed.
Insures network, hardware and software documentation is maintained and kept up to date.
Provide training and demonstrations as needed.
Provisioning of computer equipment including ordering and asset tracking.
Assist in the development of internal training tools in addition to providing direct training to employees on software programs, as needed.
Participate in various committees and projects as needed.
Respond to on-call emergencies on nights and weekends.
Other duties as assigned.
2 year degree in Computer Science, Information Technology or relevant field
Strong knowledge of routing, switching, wireless and related equipment
Ability to work in a fast-paced and changing environment
Knowledge of current technology, industry concepts, trends and directions
Four or more years managing Microsoft Windows environments in a LAN/WAN environment.
Experience with the following technologies is preferred:
Microsoft Server OS, Active Directory, DNS, Group Policy, Terminal Server (RDP) and other server management tools.
Microsoft OS Win7 and newer
Imaging software used to build client workstations
Mac software and hardware support
Computer hardware (installations and upgrades)
Must be able to effectively communicate with and support non-technical users
Anti-Virus, Architecture, Desktop Support, Development, Director, DNS, Hardware, Help Desk, LAN, Management, PowerShell, Technician, WAN, Windows, Wireless
Robert Half Technology