Desktop Support Technician

Njvc Fort Belvoir , VA 22060

Posted 2 months ago


Company Job Title:

Desktop Support Technician




Fort Belvoir, VA

Reports To:

Program Manager

FLSA Status:

Exempt, Full Time, Regular


The Desktop Support Technician will support desktop operating systems like Microsoft Windows 10 by diagnosing and correcting problems as well as on hardware such as personal computers (PCs), printers, scanners, plotters, modems, card readers, and other peripherals.

Duties and Responsibilities:

  • Document changes to the user base for local and remote users.

  • Support desktop operating systems like Microsoft Windows 10 using the ability to diagnose and correct problems

  • Build new systems using the Army Gold Master (AGM) or the bulk imaging of approved operating systems, baseline software applications, and required security patches

  • Install encryption systems used to protect the data of portable systems such as laptops

  • Identify and install required drivers.

  • Maintain Active Directory by:

  • Adding systems or users

  • Resetting passwords

  • Diagnosing login problems

  • Identifying the source of a problem as a group policy or network.

  • Install, diagnose and correct problems with desktop software including, but is not limited to:

  • Microsoft Office Professional

  • Microsoft Outlook

  • Internet Explorer

  • Adobe Acrobat Professional and others.

  • Establish and troubleshoot network file shares, data protection systems and data backup and data transfer techniques.

  • Ensure systems are configured in accordance with DOD published Security and Technical Information Guides (STIGs).

  • Other duties as assigned

Minimum Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High school diploma/GED and 1 years of Helpdesk/Desktop Support or equivalent combination of education and experience.

  • DoD 8570 IAT II Certified.

  • TS/SCI clearance required.

Knowledge, Skills and Abilities:

  • Ability to diagnose and correct hardware and/or driver problems, perform upgrades, and install new or replacement hardware

  • Must have advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, database (MSWord, Excel, Access, PowerPoint), and Outlook

  • Strong technical knowledge of current network hardware, protocols and standards

  • Strong technical knowledge of telecommunications, networks and PC operating systems

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.


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Desktop Support Technician