Desktop Support Technician Level I

Pomeroy Wilkes Barre , PA 18701

Posted 2 months ago

General Function:

This position works as a member of the Technical Support /Services team. Typically, the incumbent will require close supervision and a significant amount of training. However, it is expected that the Member of Technical Staff will increasingly demonstrate the ability to work independently.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Works as a team member on small to intermediate size technical projects of low to average complexity.

  • Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.).

  • Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments.

  • Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service.

  • Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives.

  • Monitors and controls all production systems and networks to maximize systems availability.

Supervisory Responsibilities:

  • None

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.

Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Minimum Knowledge, Skills and Abilities required: Associates degree in MIS, IT, CS or equivalent experience.

Training/Certification and 2-4 years of experience with: Desktop PCs including hardware support. Supporting UNIX, Novell Netware, Microsoft Windows, Windows Active Directory, TCP/IP, desktop office suites and e-mail.

Troubleshooting PC hardware and software problems. Computer networks, including configuration and basic components. Network administration.

IntermediateMicrosoft Word and Excel. High level of integrity and reliability. Strong interpersonal skills Ability to function in a fast paced environment with changing priorities.

Entry level skills with Microsoft Administration and Planning in Physical and Virtual Environments Entry level networking skills Knowledge of: Microsoft Server Build Design and Automation in Physical and Virtual Environments Desktop research, planning, integration and implementation support Active Directory GPO Integration into Server Builds Citrix XPe/4.5 Design, Administration and Management Integration with Network Security Requirements for Windows Systems Windows Servers 2000, 2003, 2008, etc. Perform system administration, installation, problem isolation, and resolution on Windows systems Participate in planning, designing, documenting, and implementing new technologies Third party product integration into the Microsoft Server Platform Enterprise class email systems

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Donor Support Technician

CSL Behring LTD

Posted 1 week ago

VIEW JOBS 11/14/2021 12:00:00 AM 2022-02-12T00:00 About CSL With operations in 35+ nations and ~27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment. CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma, one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is one of the largest influenza vaccine companies in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally. We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team! Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description * Prepares the autopheresis machine for the pheresis process. * Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. * Disconnects the donor when the process is complete. * Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. * Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. * Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. * Alerts Group Leader or Supervisor of donor flow issues. * Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). * Understands the policies and procedures associated with hyper immune programs at the center if applicable. * Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. * Maintains confidentiality of all personnel, donor and center information. * May be cross-trained in other areas to meet the needs of the business. * Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. * Perform job-related duties as assigned. Education * High school diploma or equivalent required Experience * Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience * Must be able to perform basic math calculations Working Conditions (physical & mental requirements) * Ability to understand, remember and apply oral and/or written instructions * Ability to understand and follow basic instructions and guidelines * Must be able to see and speak with customers and observe equipment operation. * Occasionally perform tasks while standing and walking up to 100% of time * Reach, bend, kneel and have high level of manual dexterity * Occasionally be required to lift and carry up to 25 pounds * Fast paced environment with frequent interruptions * Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens * Required to wear Personal Protective Equipment while performing specific tasks or in certain areas * Required to work overtime and extended hours to support center operational needs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings. If you are interested in exploring a career with CSL, please apply. We may have both full-time and part-time positions available. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. CSL Behring LTD Wilkes Barre PA

Desktop Support Technician Level I