Desktop Support Technician

IQ Air La Mirada , CA 90637

Posted 7 months ago

DESKTOP SUPPORT TECHNICIAN

For over 50 years, IQAir has been a leader in improving indoor air quality in residential, commercial and institutional markets. IQAir's vision is to assist people

in living longer, healthier lives by providing products and services to help them breathe cleaner, healthier air. For our North American headquarters, located in

La Mirada, California, we have an immediate opening for a Desktop Support Technician.

Summary

The Desktop Support Technician performs monitoring, analysis and system configuration activities ensuring the functional and efficient operation of the IQAir's network and computer systems hardware and software based on ITIL. Resolve help desk support requests from end users via help desk support system. Analyze, troubleshoot and repair PC, server and network systems including but not limited to desktops, servers and wireless systems. Excellent verbal and written communications skills necessary. Perform moves, adds and changes as required.

Attributes

  • Technically skilled with extensive experience with desktop hardware

  • Strong documentation skills and superior communication skills with a positive, professional attitude

  • Strong responsibility independent problem analysis, problem solving and training skill to users

  • Understanding of current software and technologies

  • Ability to effectively prioritize and manage workload; high-attention-to-detail, flexibility, follow-through, accountability and strong organizational skills

  • A high level of professionalism and positive attitude

  • Ability to work quickly, effectively and accurately under pressure in a global team and to efficiently manage multiple priorities

  • Reliable and punctual

Responsibilities

  • Monitor Desktop support requests and follow up as needed; document issues and resolutions in Helpdesk system based on ITIL thoroughly and consistently

  • Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature

  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, phones, mobile phones and tablets

  • Install and support PC, laptop, tablet and mobile hardware and software (Certifications from CompTIA, Microsoft are a plus)

  • Establishes and maintains business relationships with internal and external customers

  • Document new procedures and revise as needed

  • Manage Active Directory user accounts and access control based on company policy

  • Ensure that IT tasks and projects are completed in a timely manner

  • Provides technical support and guidance to users and organizes training if needed

  • Ensures that the ITIL standards and procedures are followed during design and implement of information systems and IT projects

  • Manage onboarding, exit, change and move requests as directed by Human Resources.

  • Assist with Administration of VoIP phone system - add, remove, edit user accounts

  • Get directions and work from the Global IT team as directed, to provide support for the network, systems, VoIP phone system, hardware, software and IT projects

  • Work with IT leadership and corporate IT guidelines to ensure optimal operations of all systems, documentation and local inventory

  • Maintain asset tracking records for IT hardware assets Assist in the ongoing maintenance of the local network at the specific direction of the Global IT team or local IT leadership

  • Participate in virtual meetings and calls during off hours in order to collaborate with Global IT team.

  • Conduct new hire onboarding orientation, IT User training and other IT related instruction to users as required

  • On-call, 24x7 support as required

  • May be required to lift up to 50 lbs

  • Other projects as assigned

Qualifications

  • Must be able to communicate in English both verbally and in written form

  • Strong customer service orientation

  • Effective written and verbal communication skills. Ability to effectively communicate to non-technical users

  • Associate Degree in Information Technology or related field preferred

  • Advanced knowledge/troubleshooting skills associated with desktop hardware, software applications, operating systems, network connectivity computing resources, Cyber Security, virus detection, Active Directory, etc.

  • 5+ years of desktop support/technician experience

  • Experience with Windows 10 installations, maintenance and troubleshooting

  • Experience with Microsoft technologies including Office 365, Office 2016, Internet Explorer, Edge, Outlook

  • A+ or MCSE certification preferred

  • Experience with Service Desk tools, Service Desk Plus preferred.

Other Requirements

May be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices.

What IQAir offers

  • Work in a small, flexible international team

  • Extensive on the job training and professional development

  • Company with a strong value system

  • 50 year history of excellence

  • A competitive salary and benefits package that includes:

  • medical, dental & vision

  • 401K Plan with company match

  • On-site gym

  • A slide!

  • Weekly catered lunches

  • and much more!

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Desktop Support Technician

IQ Air