DESKTOP SUPPORT TECHNICIAN
For over 50 years, IQAir has been a leader in improving indoor air quality in residential, commercial and institutional markets. IQAir's vision is to assist people
in living longer, healthier lives by providing products and services to help them breathe cleaner, healthier air. For our North American headquarters, located in
La Mirada, California, we have an immediate opening for a Desktop Support Technician.
The Desktop Support Technician performs monitoring, analysis and system configuration activities ensuring the functional and efficient operation of the IQAir's network and computer systems hardware and software based on ITIL. Resolve help desk support requests from end users via help desk support system. Analyze, troubleshoot and repair PC, server and network systems including but not limited to desktops, servers and wireless systems. Excellent verbal and written communications skills necessary. Perform moves, adds and changes as required.
Technically skilled with extensive experience with desktop hardware
Strong documentation skills and superior communication skills with a positive, professional attitude
Strong responsibility independent problem analysis, problem solving and training skill to users
Understanding of current software and technologies
Ability to effectively prioritize and manage workload; high-attention-to-detail, flexibility, follow-through, accountability and strong organizational skills
A high level of professionalism and positive attitude
Ability to work quickly, effectively and accurately under pressure in a global team and to efficiently manage multiple priorities
Reliable and punctual
Monitor Desktop support requests and follow up as needed; document issues and resolutions in Helpdesk system based on ITIL thoroughly and consistently
Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, phones, mobile phones and tablets
Install and support PC, laptop, tablet and mobile hardware and software (Certifications from CompTIA, Microsoft are a plus)
Establishes and maintains business relationships with internal and external customers
Document new procedures and revise as needed
Manage Active Directory user accounts and access control based on company policy
Ensure that IT tasks and projects are completed in a timely manner
Provides technical support and guidance to users and organizes training if needed
Ensures that the ITIL standards and procedures are followed during design and implement of information systems and IT projects
Manage onboarding, exit, change and move requests as directed by Human Resources.
Assist with Administration of VoIP phone system - add, remove, edit user accounts
Get directions and work from the Global IT team as directed, to provide support for the network, systems, VoIP phone system, hardware, software and IT projects
Work with IT leadership and corporate IT guidelines to ensure optimal operations of all systems, documentation and local inventory
Maintain asset tracking records for IT hardware assets Assist in the ongoing maintenance of the local network at the specific direction of the Global IT team or local IT leadership
Participate in virtual meetings and calls during off hours in order to collaborate with Global IT team.
Conduct new hire onboarding orientation, IT User training and other IT related instruction to users as required
On-call, 24x7 support as required
May be required to lift up to 50 lbs
Other projects as assigned
Must be able to communicate in English both verbally and in written form
Strong customer service orientation
Effective written and verbal communication skills. Ability to effectively communicate to non-technical users
Associate Degree in Information Technology or related field preferred
Advanced knowledge/troubleshooting skills associated with desktop hardware, software applications, operating systems, network connectivity computing resources, Cyber Security, virus detection, Active Directory, etc.
5+ years of desktop support/technician experience
Experience with Windows 10 installations, maintenance and troubleshooting
Experience with Microsoft technologies including Office 365, Office 2016, Internet Explorer, Edge, Outlook
A+ or MCSE certification preferred
Experience with Service Desk tools, Service Desk Plus preferred.
May be required to attend and participate in professional development activities both in and outside the company to stay abreast of new developments and best practices.
What IQAir offers
Work in a small, flexible international team
Extensive on the job training and professional development
Company with a strong value system
50 year history of excellence
A competitive salary and benefits package that includes:
medical, dental & vision
401K Plan with company match
Weekly catered lunches
and much more!