Desktop Support Technician II - Contract To Hire

Company Overview:

A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world's leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty and integrity.

Position Summary:

The Desktop Support Technician, reporting to the Manager of End-user Services, will be instrumental in delivering a quality service focused on all our employees' user experience and technical solutions throughout Hunt. Our ideal candidate is someone who takes ownership of their work, is resourceful in problem-solving skills, and can think creatively. This individual will work with a team to provide local and remote support for all our employees and take on projects requiring clear communication and timely completion. We want someone passionate about setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution. The successful candidate will support the Culture, Values, and Strategic Goals of Hunt Energy and its family of companies.

This position's schedule will be determined based on the needs of the business and coordinating with teammates to ensure coverage. Candidate must be willing to work nights / weekends / holidays. Contract period: 3-to-6-month contract with potential for full-time.

Responsibilities:

• Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end user devices, including but not limited to desktops, laptops, printers, plotters, wide format scanners, and other peripherals.

• Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.

• Work with vendors and other support teams to resolve issues.

• Provide support for video conference (I.e., Teams Rooms), mobile devices (Android and iOS) and IP telephony (VOIP) systems.

• Provide feedback to the end-user services team on technical process issues to improve overall service delivery.

• Coordinate with end users on expectations and availability to conduct services.

• Proactively identify potential issues that could adversely impact customer experience and follow through on action steps.

• Escalate issues that impact the customer or entire operation at the site.

• Other support activities include researching and recommending solutions.

• Write, review and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting.

• Mentor junior team members.

• Provide after-hours support, including weekends, on an on-call rotational basis.

Required Skills:

• Must be proficient in installing and troubleshooting Microsoft OS, O365 Suite, Microsoft collaboration tools (Teams, SharePoint) as well as other collaboration tools such as Box.

• Experience with Desktop/Laptop PXE boot imaging process using industry standard tools such as SCCM, Tanium, Etc.

• Must have basic knowledge of ITIL and have worked with an industry standard ITSM tool (i.e. Helix, ServiceNow, Remedy, Cherwell, HEAT).

• Troubleshooting and resolving Citrix/VDI client issues.

• Working knowledge of Active Directory and network connectivity with TCP/IP, DNS, WINS, DHCP, wireless, and basic VoIP phone administration.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Ability to conduct research into PC issues and products as required.

• Ability to follow processes, learn quickly, and interact with a diverse population in a corporate environment providing excellent customer support.

• Excellent verbal and written communication skills.

• Ability to multi-task and set priorities.

• Work independently with minimum supervision and work under pressure and maintain composure.

• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.

• Identifying opportunities for business enablement through smart use of technology such as proactively using existing systems to identify and resolve potential issues before they arise.

• Ordering, receiving, tracking, and issuing hardware, software, and peripherals to end users.

• Writing clear, concise technical documentation for team members.

• Ability to bend, lift, and carry up to 50lbs. Extensive walking throughout the campus is required daily.

Required Experience:

• High School Diploma.

• Associate's degree or bachelor's degree in Computer Science or related technology background strongly preferred.

• Minimum of 3 years of IT desktop support.

• Industry standard IT certifications (A+, Microsoft Office, MCP) a plus.

Company Highlights: Full-Time Employee

• For 90 years, we have nurtured creative ideas and turned them into successful realities using three core strategic pillars - creativity, excellence, and people.

• 401K - 12% employer contribution with no vesting period (6% Match and 6% non-matching contribution)

• Highly competitive compensation

• Hybrid work options available for most roles

• Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year

• All Medical/Dental/Vision benefits start day one with the company; low employee premiums

• Education Assistance Program

• Free covered employee parking for Dallas HQ based employees

• Free specialty coffee bar in the Dallas HQ

• Commitment to the following ideals:

• Work/Life Balance

• Ongoing professional development opportunities

• An exceptional employee experience

Hunt is committed to a diverse and inclusive workplace. Hunt is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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