Desktop Support Technician II

Desktop Technician II

Atlanta, GA (On-Site)

POSITION OVERVIEW:

The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

End-User Support:

• Quickly and efficiently resolve requests for various issues

• OS/Software/Hardware support (Windows 10, Office 365)

• User and asset management through Active Directory, Azure and Intune

• Desk and Mobile phone support

• Handle licensing and purchase requests as needs arise

• Printer and scanner installations and management

• Assist with physical office moves and end-user setups

• Understand and configure TCP/IP network infrastructure

• Strong troubleshooting skills a must

• Self-starter with a strong drive to be a part of a team

• Strong communication skills

• Visits to multiple offices in the area to resolve on-site issues

• Ability to travel when needed

Onboarding:

• Determine equipment and licensing needs for all incoming Stream employees.

• Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.

• Administer, create, and manage Active Directory, Office 365

• Ability to maintain accurate asset inventory

Offboarding:

• Disable all user access (email, licensing, software, fob, etc.) and collect equipment.

• Back up all data, clean up computer, and update assets.

Asset Management:

• Track computer inventory.

• Receive and deploy new computer equipment

• Produce asset reports for each location and entity

• Smartly reuse equipment where available

Qualifications

• The Ideal candidate will have the following:

• Bachelor of Business Administration or equivalent degree from an accredited university or trade school

• 3-5 years of work experience providing departmental technical support

• Excellent communication skills (both verbal & written)

• Strong organizational skills

• Technical writing skills

• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps

• Experience in various technology solutions (software, hardware, subscriptions)

• A+, Network+, or MS certification preferred