Sparklight Phoenix , AZ 85002
Posted 2 weeks ago
Job Description:
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The Desktop Support Technician I - SOX Access Requests role assists with reviewing, processing and managing customer access requests for Cable One applications.
What you will do to contribute to the company's success
Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.
Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers
Maintains access management systems of company in-scope applications which included granting/modifying/disabling access of these applications.
Actively tracks, monitors, and routes user requests and questions through the Remedy ticketing system, responding to tasks and requests in a timely manner.
Creates and maintains documentation regarding standard operating procedures (SOPs) and best practices.
Processes onboarding/offboarding requests
Provides evidence for audit requests
Performs other Desktop and User support tasks as needed.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
Active Directory experience
Strong customer services skills.
Ability to work independently as well as within a team.
Strong attention-to-detail and organizational skills as all the work from this team is audited and any mistakes could be significant.
Self-motivated
Proficient computer skills in Windows Client OS.
Familiarity/experience with SOX, PWC, audit, compliance preferred with an interest in a hybrid IT/Audit role.
Process improvement experience (agile, scrum, LEAN, ITIL, green belt, etc)
Powershell knowledge preferred.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Up to $75 a month towards cable and internet services
$50 a month for cellphone allowance
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Free Streaming Services with company (Sparklight)
We're an Award-Winning Organization!
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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Sparklight