Desktop Support Technician - Help Desk

Denton County Denton , TX 76201

Posted 3 months ago



The Desktop Support Technician is part of the Help Desk team and provides remote technical assistance, support, and maintenance for the County's computers, related computer equipment, telephones, and audio/video equipment to deliver a high level of availability and reliability. The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.

Examples of Duties

  • Provides end-user support and customer service as the initial point of contact on the IT Help Desk. Responds to service requests in a proactive and timely manner.

  • Maintains user identity and access rights for various systems including network, access control, etc.

  • Installs, tests, and troubleshoots computer hardware, software, and peripheral equipment for various County computer systems.

  • Troubleshoots and installs telephone equipment.

  • Troubleshoots audio / visual systems.

  • Maintains hardware inventory and portions of Active Directory.

  • Follows all county security and privacy policies and best practices to protect county information and assets within his/her control.

  • Maintains documents and files related to work completed.

  • Creates and generates reports as needed.

  • Confers with department heads and elected officials to schedule computer installation and maintenance.

  • Provides mobile device support to employees as needed.

  • Regular and punctual attendance is required.

  • Performs other related duties as required.

Minimum Qualifications

  • High School Diploma or GED and a minimum three years of experience in a related field; or an equivalent combination of education and related experience required.

  • Bachelor's Degree preferred.

  • Certification by TCOLE as a Jailer may be required within 1 year of employment.

  • Position may require various computer or technical related certifications.

  • Possession of a valid driver's license required. Must obtain a valid Texas driver's license within 90 days of employment.

  • Must not have any Class B misdemeanor or higher convictions or deferred adjudications.

Department of Technology Services Mission Statement:

To serve Denton County taxpayers by providing technology related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.

The Department of Technology Services commits to the following core values:

  • To deliver service with integrity and respect.

  • To respond to the technology needs of the County in a proactive and timely manner.

  • To meet the technology needs of the County with consistency, agility, flexibility, and foresight.

  • To manage technology resources in a fiscally conservative manner.

  • To develop a technology team that is passionate about serving the needs of the County.

  • To support and understand each member of our team both personally and professionally.

To encourage positive attitudes, teamwork, and open communication.

Supplemental Information

To ensure proper delivery of emails please add to your email safe list.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Coordinator


Posted 2 days ago

VIEW JOBS 1/23/2020 12:00:00 AM 2020-04-22T00:00 Exciting opportunity to join the nation's largest provider of healthcare services with over 125 CareNow clinics! CareNow is HCA Healthcare's fastest growing line of business and is leading the charge in urgent care medicine. Our amazing CareNow clinics offer superior convenience and quality treatment when you need it most and we are looking for an exceptional Front Desk Coordinator to join and help lead our team. We believe in our team and your ability to help us provide high quality, patient-centered care in the communities we serve 7 days a week. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity. The CareNow Urgent Care Clinic hours are Monday-Friday 8am-9pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours. POSITION SUMMARY: As a Front Desk Coordinator, you play a pivotal leadership role in ensuring patients have a great experience from the moment they walk through the door to when they leave the office. The Coordinator oversees the operations of the front office and administrative processes necessary for patients to secure needed care. JOB DUTIES INCLUDE BUT ARE NOT LIMITED TO: * Monitors patient flow to ensure clinic is operating efficiently including monitoring wait times and the Web Check-in process. * Assisting with management of daily clinic operations including ensuring the clinic is opened and closed in appropriately and in a timely manner. * Supervises and trains front desk staff to ensure that all financial policies, timekeeping/attendance, established practices, and standards are followed. * Assists with managing individual or team performance including managing visitor issues or complaints and providing necessary follow-up training to staff when needed. * Creates a work schedule for all patient representatives based on clinic needs. * Partners with marketing to correctly implement and maintain marketing programs. * Prepares for and successfully completes clinic audits, reviews, and surveys. EXPERIENCE: * 2 years of experience in a medical office setting is required. * 1 year of experience in the supervision of staff is preferred. * 1 year of experience in insurance verifications. * Must have a working knowledge of Microsoft Word, Excel, and Outlook. * Experience using an EHR system is extremely helpful. CERTIFICATION: * Current BLS Certification is required within 30 days of start. * Within 3 months of employment or promotion, must obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification. ADDITIONAL INFO: * Must be available to manage Front Desk 24/7 as needed. Flexibility to fill in open shifts and float to other work locations is required. We believe in going above and beyond, and feel that there is no nobler pursuit than that of caring for and improving human life. We hope you'll join us on our mission! HCA Denton TX

Desktop Support Technician - Help Desk

Denton County