Desktop Support Technician

Hanley Wood Washington , DC 20319

Posted 3 weeks ago

Job Description:

Desktop Support Technician

Hanley Wood is currently seeking a Desktop Support Technician in Washington, DC. This individual will be part of the Service Desk team and be responsible for troubleshooting and resolving basic technology issues for internal customers. The ideal candidate will be an energetic team player who will contribute to the vitality of our corporate office.

Major Job Responsibilities and Related Duties:

  • Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties

  • Provide systems and network administration support to the IT Infrastructure team

  • Assist with LAN/WAN Administration

  • Answer help desk phone calls and input incidents into tracking system

  • Monitor help desk queue and route tickets to appropriate support personnel

  • Provide Level I support, including password resets and basic troubleshooting

  • Assist Level II Support team members in coordinating incoming and outgoing employee IT processing tasks

  • Track IT assets in the help desk system

  • Perform basic systems documentation for helpdesk

  • Create user accounts in Active Directory

  • Some office support duties such as mailroom activities and office supply inventory as required

Qualified Candidates will possess the Following:

  • High school diploma or equivalent

  • Proficiency with the Windows operating system and Microsoft Office software (Outlook, Word, Excel, PowerPoint)

  • Strong customer service skills and an upbeat personality

  • Ability to live the company values of confidence, enthusiasm, fairness, and integrity

  • Ability to interact with members of the organization at all levels

  • High level of organization skills and ability to handle multiple projects simultaneously

  • Knowledge of PC, laptop, and printer hardware configuration and deployment preferred

  • Experience with Avaya phone consoles or similar systems preferred

  • Ability to lift and/or move 35 pounds

About Hanley WoodHanley Wood is the leading business-to-business media company serving the housing and construction industry, and one of the top 10 B2B media companies in the country.

We enjoy a corporate culture that simultaneously encourages high levels of creativity and productivity. Those who thrive in a dynamic, fast-paced environment and are motivated by personal and team success will find a challenging and rewarding career here at Hanley Wood.

You owe it to yourself to work for a dynamic company. Employee satisfaction is important to us, so we provide competitive compensation and a generous benefits package all while working within a dynamic workplace setting.

If you meet the required skills and qualifications and want to learn more, apply online at

Follow Hanley Wood on Social Media:

  • Facebook:

  • Twitter: @hanleywoodHR

  • Instagram: @hanleywoodcareers

Hanley Wood is proud to be an Equal Opportunity Employer. m/f/d/v

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Desktop Support Technician

Hanley Wood