Desktop Support Technician
Founded in 1996, FlexTrade Systems is the global leader in high performance trading solutions for equities, foreign exchange and derivatives. With offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work with client technologists and traders to break new ground in electronic trading.
TEAM: Global Infrastructure
Our Global Infrastructure team is looking for a motivated, energetic Desktop Support Technician, who enjoys working in a challenging, fast paced environment.
The desktop-support technician will work directly with the trading support desks, technology departments and back-office departments to understand and react to issues as they arise during the business day.
Professional experience supporting, configuring, and installing Windows desktops and laptops.
Maintain patches, hot fixes, and virus updates for PC security.
Must have experience troubleshooting MS Outlook email and other MS Office applications.
Respond to production issues proactively (e.g. user needs, software and hardware updates and cabling and hub capacity issues).
Train applicable local users on corporate standard software (e.g. Microsoft office etc).
Conducts audits on existing hardware and software to verify authorized use and maintains inventory of all hardware and software.
Maintain established standards and criteria of performance of LANs, PCs, and related equipment and software.
Support and troubleshoot iPhones, and Printers.
Develop and maintain detailed and accurate documentation of appropriate systems.
Develop and maintain accurate records of all systems and software assets and inventory.
Willing to learn Windows Server technologies and get well-acquainted with Microsoft Active Directory, Exchange Server, File Servers etc.
Excellent oral and written communication skills
Strong interpersonal skills
Ability to work well in teams as well as independently.
Strong Attention to detail.
Ability to prioritize and multitask workload
Proactive and shows initiative in completing projects/tasks with little supervision.
Ability to interact with all levels of staff including senior management.
Bachelor's Degree in Computer Science or related field
FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.