Desktop Support Technician - Ffex

About the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care.

Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world. In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments.

At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do. What we offer you: Leading pay and annual performance bonus for all positions All employees enjoy generous paid time off including 14 paid holidays Health Insurance, Dental Insurance, Vision Insurance – effective day one Guaranteed 8% 401K contribution plus individual company match option Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave Free access to Novo Nordisk-marketed pharmaceutical products Tuition Assistance Life & Disability Insurance Employee Referral Awards At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.

Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters. The Position Provide desktop solutions support to resolve end user technical issues in a timely fashion to maintain customer satisfaction.

Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite & remote end users. Relationships Manager, IT Systems – FFEx.

Essential Functions Provide digital systems support for Senior Leadership, project team members & end users with deskside & walk-up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages Use remote management to assist end users who are working offsite Imaging of new PCs & clients for back office & manufacturing system use Set up & support of cellular devices for end users Inventory control of patch cables, video cables, peripherals & other IT items Assist in ordering & receiving equipment, as required Comply with internal & external regulations & procedures Follow all safety & environmental requirements in the performance of duties Other accountabilities, as assigned Physical Requirements May move equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. May be required to be on your feet for up to a 12-hour shift. May required corrected vision to 20/20 or 20/25 based on role.

May require color vision based on role.

May require the ability to work in loud noise environments with hearing protections. Qualifications Associate’s degree in Computer Science, Information Technology, or equivalent field of study from an accredited university required May consider a High School Diploma or equivalent with a minimum of six (6) years of IT experience required, preferably in a customer facing role Minimum of two (2) years of IT experience required, preferably in a customer facing role Hands on hardware troubleshooting experience required, to include desktop & laptop PCs, barcode scanners, AV systems Experience with applications such as MS Office & Teams required Experience with ticketing systems such as ServiceNow preferred Experience with iPhones & iPads support preferred IT Utilities including operational experience preferred CompTIA A certification a plus CompTIA Networking a plus GxP Pharmaceutical Environnent experience a plus Operational experience – hands on support for end user technical issues in an operating facility required Ability to demonstrate intermediate to advanced problem-solving skills required Ability to demonstrate & provide excellent & friendly customer service skills required We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.

Together, we’re life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.