Desktop Support Technician

CTG Houston , TX 77020

Posted 5 days ago

Computer Task Group (CTG) is seeking a Desktop Support Technician to support our Fortune 100 client in the Houston, TX area. This is a W2 contract position.

Location: Houston, TX

Duration: 12 months

Tax Terms: W-2 (No C2C or 1099)

Job Description:

  • Provides Tier 1 and Tier 2 software and hardware technical support.

  • Provides technical advice, guidance and informal training to customers using hardware and software programs.

  • Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms, using established processes and procedures.

  • Performs root-cause analysis and develops checklists for typical problems.

  • recommends procedures and controls for problem prevention; maintains knowledge of database and call-tracking database to enhance quality of problem resolutions.

  • Works in a team setting; shares information and assists others with calls. Displays initiative and must be able to function independently and as a team member. Performs other duties as assigned.

  • Preferences Help Desk and/or other technical certifications or equivalents are a plus.

  • General Information 40 Hours per Week/Flexible 24-Hours a Day Operation, Including Weekends and Holidays Subject to On-Call Schedule

Requirements:

  • High school diploma or General Equivalency Diploma (GED) is required. A minimum of two (2) years of Information Technology (IT) technical support work experience is required.

  • Experience with remote desktop applications and Microsoft System Center Configuration Manager (SCCM) is highly preferred.

  • Proficiency with Microsoft Windows Operating System and Microsoft Office Suite (Word, Excel, Outlook, etc.) is required.

  • The successful candidate must have strong diagnostic, troubleshooting, documentation, reporting, follow-up and problem solving skills.

  • Excellent customer service, organizational, written and oral communication skills are essential.

  • This offer is contingent on verification of a clear background check, drug testing and fingerprint screening.

To Apply

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Johna Rogers at johna.rogers@ctg.com or call 512-258-1303 ext. 3689. Kindly forward to any other interested partiesthank you!

CTG's Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


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