Desktop Support Technician

Connection Commerce , CA 90040

Posted 3 weeks ago

We are currently looking for a mid-level Desktop Support Technician. This is a long term contract to hire with excellent pay!

  • The Desktop Support Technician will provide technical assistance and support for incoming

  • queries and issues related to computer systems, software, and hardware

  • The Desktop Support Technician will deliver a high level of customer service and professional

  • interaction with internal customers, management, administration and onsite technicians

  • The Desktop Support Technician will be familiar with hardware and software support in a

  • Microsoft Windows 7, Windows XP and MS Office suite environment

  • The Desktop Support Technician will respond to support requests via phone, email or other

  • approved electronic media to ensure accurate and timely resolution to request

  • The Desktop Support Technician will monitor and respond quickly and effectively to requests

  • received through the IT helpdesk following the established processes and procedures

  • The Desktop Support Technician will remotely configure new desktop and laptop systems,documentation

  • refresh existing systems and migrate user profiles / data, based on provide guidelines and

  • The Desktop Support Technician will assist end-users in person and remotely with various

  • hardware and software issues

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

  • Relies on experience and judgment to plan and accomplish goals supporting clients or

  • technicians

  • Ability to speak and write clearly to ensure accurate communication

  • Ability to utilize, prioritize, escalate, assist, document and complete support incidents using

  • established procedures

  • Familiar with a hardware and software support in the Microsoft Windows 7, Windows XP and

  • MS Office suite environment

  • Must be a proven problem solver

  • Walk customer through problem-solving process

  • Respond to email messages for customers seeking help.

  • Ability to multi-task

  • Required to read and comprehend provided technical documentation

  • Dependable and flexible transportation

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Desktop Support Technician

Connection