Desktop Support Technician

Posting Expires: 4/23/24

Salary Range: $47,133 - $62,880

General Summary

The person filling this position will offer weekly standard operating hours and on-call and after hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer problems and give guidance on appropriate action/solutions. This person will be the primary person responsible to managing and maintaining the infrastructure for the office, which includes:

• Desktop support or related experience

• Messaging Platform experience

• Expertise in Active Directory

• Proficiency in GPO - Group Policy Objects

• Networking experience highly desired

• Microsoft Windows Server experience desired

Essential Duties & Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Ability to quickly write reports, business correspondence, user instructions, and procedure manuals -Multi-platform experience (Windows, Mac and Linux) -Solid experience with SaaS applications

• Troubleshoot and support patching

• Arrange hardware repairs with the appropriate vendors

• Provide computer desktop support in accordance with established policies and procedures

Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

• Interface regularly and effectively with ticket submitters

• Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

• Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

• Resolve technical incidents, service requests; provide guidance on appropriate action/solutions

• This position will be the primary person responsible to manage and maintain the infrastructure for the office

• Troubleshoot and resolve daily technical issues

Required Knowledge, Skills, and Abilities

• Working knowledge of office automation products and computer peripherals, like printers and scanners
• 5 + Experience with monitoring solutions, ticketing systems, change management
• 5 + Experience customizing and packaging software scripts and or applications.
• 5 + Expertise in managing devices in an Active Directory environment
• 5 + years experience in coordination and communication of hardware repairs with the appropriate vendors. Provide on-site ad remote computer desktop support in accordance with established policies and procedures. Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

Interface regularly and effectively with ticket submitters.

• Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

Additional Requirements

Messaging Platform experience

Expertise in Active Directory

Proficiency in GPO - Group Policy Objects

Certification or certifiable knowledge of Microsoft Windows operation systems and applications, Intune and all aspects of windows Security to include any subsequent releases/upgrades to include Windows Defender and Anti-virus.

Required Experience and Skills:

• Ability to troubleshoot hardware and software problems related to desktop/laptop computers, scanners, PDAs, desktop video/video teleconference systems projectors, and printers.

• Working knowledge and understanding of TCP/IP network environment.

• Knowledge and understanding of Active Directory environment and Group Policy Objects (GPO).

• Experience to identify problems and resolve hardware and software malfunctions.

• Ability to analyze, diagnose, recommend, and implement solutions for hardware and software problems.

• Experience and knowledge in Work Order/Incident Ticket Tracking Systems, Microsoft operating systems current and future, SCCM, and Microsoft applications current and future.

• Ability to learn COA Information Operations/COA Distribution unique PC configurations.

• Knowledge of and experience with installation, configuration, and the ability to learn COA Information Operations/COA unique applications and programs