City Of Atlanta, GA Atlanta , GA 30301
Posted 3 weeks ago
Posting Expires: 4/23/24
Salary Range: $47,133 - $62,880
General Summary
The person filling this position will offer weekly standard operating hours and on-call and after hours support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems. Resolve computer problems and give guidance on appropriate action/solutions. This person will be the primary person responsible to managing and maintaining the infrastructure for the office, which includes:
Desktop support or related experience
Messaging Platform experience
Expertise in Active Directory
Proficiency in GPO - Group Policy Objects
Networking experience highly desired
Microsoft Windows Server experience desired
Essential Duties & Responsibilities
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals -Multi-platform experience (Windows, Mac and Linux) -Solid experience with SaaS applications
Troubleshoot and support patching
Arrange hardware repairs with the appropriate vendors
Provide computer desktop support in accordance with established policies and procedures
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Interface regularly and effectively with ticket submitters
Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Resolve technical incidents, service requests; provide guidance on appropriate action/solutions
This position will be the primary person responsible to manage and maintain the infrastructure for the office
Troubleshoot and resolve daily technical issues
Required Knowledge, Skills, and Abilities
Interface regularly and effectively with ticket submitters.
Additional Requirements
Messaging Platform experience
Expertise in Active Directory
Proficiency in GPO - Group Policy Objects
Certification or certifiable knowledge of Microsoft Windows operation systems and applications, Intune and all aspects of windows Security to include any subsequent releases/upgrades to include Windows Defender and Anti-virus.
Required Experience and Skills:
Ability to troubleshoot hardware and software problems related to desktop/laptop computers, scanners, PDAs, desktop video/video teleconference systems projectors, and printers.
Working knowledge and understanding of TCP/IP network environment.
Knowledge and understanding of Active Directory environment and Group Policy Objects (GPO).
Experience to identify problems and resolve hardware and software malfunctions.
Ability to analyze, diagnose, recommend, and implement solutions for hardware and software problems.
Experience and knowledge in Work Order/Incident Ticket Tracking Systems, Microsoft operating systems current and future, SCCM, and Microsoft applications current and future.
Ability to learn COA Information Operations/COA Distribution unique PC configurations.
Knowledge of and experience with installation, configuration, and the ability to learn COA Information Operations/COA unique applications and programs
City Of Atlanta, GA