Desktop Support Technician

Job Description Job Description Job Description Basic Functions : Be the first response to incoming tickets in the queue Conduct troubleshooting and implement resolutions Support Clients over the Phone and Onsite Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc. Handle vendor support calls for warranty repairs Prep, deliver and setup new computers.

Physical Computer Repair, laptops, desktops and peripherals. Inventory Management A dditional Duties and Responsibilities: Improve customer service, perception, and satisfaction.

Fast turnaround of Customer Requests. Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills.

Our business is based on long-term relationships and the candidate must continue to build those relationships. Ability to multi-task Ability to work in a team and communicate effectively. Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution. Ticketing system experience A certification