Desktop Support Technician

Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 3-4+ years in desktop support and the ability to work autonomously.

Essential Duties and Responsibilities

• Installs and maintains hardware and software products and configures PC equipment according to department standards.

• Identifies, evaluates, and corrects hardware, software, or operations problems.

• Makes recommendations to the supervisor for future hardware and software additions or enhancements.

• The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network

• Opens, assigns, and escalates support tickets based on importance and priority.

• Answers IT Support calls and resolves technical problems.

• Monitors IT support ticket system to ensure proper ticket handling.

• Communicate with customers the status of tickets and problems.

• Documents and implements standard operating procedures.

• Performs adds/moves/changes of computer equipment.

• Performs computer training for employees, as requested.

• May be required to work weekends and overtime occasionally.