Desktop Support Technician

About Arevon

Headquartered in Scottsdale, Ariz., and New York City, Arevon Energy, Inc. is a leading independent producer of utility-scale renewable power across the United States. The company has around 4 GW of solar and energy storage projects in operation and under construction, representing $4 billion of investment, and a 5 GW pipeline. With a team of more than 200 people and a strong investor base, Arevon is growing rapidly through both development and M&A activities. Arevon also leverage decades of experience to provide asset management services to other clean energy owners. The company is backed by institutional investors that together manage more than $1 trillion in assets and have a strong focus on sustainability investments. Arevon is powering the energy transition.

Diversity, equity, and inclusion are central to everything we do. Arevon thrives on and celebrates different views, beliefs, and values. We are committed to our talented team and partners, regardless of background or affiliation, and to actively promoting diversity, equity, and inclusion throughout our business. We strive to be a place where you can be you and bring yourself to work.

Arevon is an Equal Opportunity Employer committed to diversity, equity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity, gender expression, age, religion, mental or physical disability, sexual orientation, genetic information, veteran or marital status, or any other legally protected category.

The Position

Arevon Energy is recruiting for the position of Desktop Support Technician, an outstanding opportunity for individuals seeking an exciting, high-growth work environment in one of the most important industries for the 21st century. Our company culture is one where teamwork, adaptability, continuous improvement, achievement of results, and willingness to grow are our core values.

Job Description

The Desktop Support Technician will perform a wide range of IT duties. Those responsibilities include, but are not limited to:

• Working with our partner MSP

• Keep users informed of progress, notifying them of changes and planning solutions to tickets

• Update and install computer operating systems and important software

• Provide troubleshooting efforts to end users, escalating as necessary

• Maintain and develop a positive relationship with internal end users and executive staff

• Provide local and remote support

• Troubleshoot and resolve PC, laptop and peripheral device connectivity issues

• Manage user accounts across our enterprise apps

• Onboard new hires and train users for basic computer usage and applications

Qualifications

• Ability to troubleshoot a wide range of IT-related issues

• Excellent communication, presentation, and interpersonal skills

• Strong desire to help and solve problems quickly and efficiently

• Ability to work 'hands on' with customers in person or via phone or remote desktop or similar services

• Experience providing customer tech support and training to end-users

• Experience working with Microsoft Windows 10/11 and the Office 365 suite

• Able to work in office and enjoys fast paced, positive office setting

• Industry certifications such as CompTIA A+, CompTIA ITF+, Microsoft Fundamentals, or Microsoft Certified Azure Administrator are preferred but not required