Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Desktop Support Technician 1

Expired Job

Paypal Newton , MA 02458

Posted 5 months ago

Job Description: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Desktop Support Tech

The Onsite, Level 2 Support Technician will be responsible for providing a complete end-to-end solution for any requests or issues coming from the PayPal business, Senior Leadership team and Executive Staff based out of Newton, Massachusetts

As a member of the Level 2 Support (L2) Team, you will interface daily with the employees of PayPal, Paydiant, Braintree Payments, & Venmo, as well as other IT staff members through mediums such as face-to-face, phone and email/slack/service management toolset, to deliver excellent IT services.

L2 support team members demonstrate an ongoing commitment to PayPal values. You must be receptive to management direction and coaching to increase your individual and team effectiveness. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, and thrives on adroitly solving user's technical issues in a timely manner.

Core responsibilities include but are not limited to:

  • Ticket & queue management using ITSM/SmartIT

  • Provide local/in-person technical support for Executive level clients and assistants in the Newton site

  • Provide technical phone support as needed, for Executive level clients & assistants

  • Provide ad-hoc off-site event support for executives to facilitate meetings and productivities.

  • Available to be on-call for escalated requests occurring during non-business hours (where scheduled)

  • Ability to communicate with Executive customer base, management and other IT functional areas.

  • Contribute to the development and growth of the L2 and Executive Support Program

  • Potential to lead projects that advance the capabilities of our Senior Executives and support staff

  • Provide excellent customer service and have the ability to diffuse heightened end-user sensitivity

Job Requirements:

Must have at least 3-5 years' experience working in an IT support function. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, project management, and root cause analysis.

Desirable candidates will possess a firm understanding of four or more of the following areas:

  • Microsoft operating systems Win 10

  • Mac OS: Sierra, High Sierra

  • Remedy ITSM and SalesForce or similar management tool(s)

  • Apple iOS

  • Microsoft Exchange

  • Microsoft Office 365 suite

  • Video conferencing technologies; Polycom, Skype for Business

  • Audio conferencing technologies

  • Webcasting

  • Remote and/or collaborative web technologies

  • TCP/IP networking

  • PowerShell

  • Active Directory

  • Wireless technologies

  • VPN technologies

  • PC and Network Security

  • Telecommunications

  • Printing technologies

Must have extensive experience with Windows, Mac OS X and mobile technologies. Candidate must have experience supporting Microsoft Office and Exchange/Outlook.


  • Ideally has a B.S. in Computer Science, MIS, CIS, IT, or technical related field

  • Equivalent experience may also substitute for a degree. MCSE or MSTSC highly desired.

  • ITIL desired.


  • Acts with Integrity and Trust

  • Focus on Results

  • Drives For Results

  • Focuses on Community and Customer Needs

  • Manages Execution

  • Makes Effective Decisions

  • Manages Process

Interpersonal Skills

  • Builds Relationships

  • Communicates Effectively

  • Uses Functional / Technical Skills

Leading Organizational Change

  • Deals with Ambiguity

  • Personal Capability

  • Demonstrates Intellectual Capability

  • Innovates

  • Knows PayPal

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Support Consultant New England


Posted 6 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position is a key part of the Sales Team responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new and renewing cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff, Implementation, Commissions). The role will also have external facing responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues. This person must be capable of working independently while demonstrating sound judgment. The first primary responsibility for this position is to produce benefit summaries and SBC documents for prospects, new business and renewals. This task requires knowledge and understanding of Cigna products – Self-Funded and Fully Insured as well as platform administration. It also requires knowledge of state mandates and federal regulations (PPACA related). Knowledge of current tools is also critical. Attention to detail, accuracy and ability to work under tight time constraints are necessary. The second primary responsibility is to manage the hand-off to case installation for new and renewing business to ensure a smooth implementation. This entails collaborating with the Sales team upon sale / renewal to understand what products, benefits and services have been sold. Based on that, this person determines which processes and forms are required and manages the process to ensure everything is completed timely and accurately. This could entail initiating the appointment process for new brokers, acting as the point person for Implementation on outstanding items / questions, attending the Expert Meetings and New Client Welcome Calls. This position is also responsible for initiating the quote process for any product or service up-sells on existing business. Finally, this position is expected to serve as a back-up to the Sales team on escalated issues while they are out of the office. This person must be professional and knowledgeable, able to answer general and case-specific questions. Responsibilities: Benefit Administration * Produce and maintain benefit summary templates * Produce benefit summaries for prospects, new business and renewals * Partner with the NBM and/or CM to ensure that the Clients' needs / expectations are met * Partner with Product and Compliance on issues as needed * Stay current with case installation requirements / changes and sales tools Case Installation * Partner with NBM and/or CM to initiate case set-up after case sells/renews * Identify / own the required paperwork / forms for installation of new business / renewals while ensuring accuracy and completeness * Provide the hand-off of case related paperwork to the Implementation Team to begin case installation * Monitor the sales timeline to ensure adherence * Coordinate with Admin staff on producing / printing /ordering /assembling of Client materials such as enrollments kits * Proactively follow-up with Client and /or Broker on any missing / incomplete information Build relationships with Client and /or Broker to enhance the Client experience * Coordinate with Admin staff on producing / printing /assembling packages * Initiate dental / CGI quote for up-sell on renewal as requested by CM or as defined by market strategy Internal Support * Handle Broker onboarding by initiating e-vites * Act as back-up / point person for NBM / CM for Client and /or Broker questions * Act as a resource to Manager / others on special projects * Provide out-of-office support as needed Qualifications: * High School Diploma or equivalent required; BA/BS highly preferred or equivalent relevant work experience * Demonstrated knowledge of health insurance or employee benefit experience * Ability to work independently as well as in a team environment and proactively with internal and external partners * Ability to consistently meet tight deadlines and work under pressure * Excellent communication, organization and presentation skills * Ability to quickly understand the Clients' needs and expectations * Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is required Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require an accommodation based on your physical or mental disability please email: Do not email for an update on your application or to provide your resume as you will not receive a response. Cigna Newton MA

Desktop Support Technician 1

Expired Job