Desktop Support Team Lead

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion.

People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists.

We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Desktop Support Team Lead for a Full-Time position.

Responsibilities: Technical Leadership: Providing technical expertise and guidance to team members, assisting with complex technical issues, and promoting best practices. Team Management:

Leading and managing a team of IT professionals, including setting goals, providing guidance, and conducting performance evaluations. Training and Development: Identifying training needs within the team and providing coaching or arranging training sessions to enhance team members' skills and knowledge.

Facilitating communication within the team and with other stakeholders, ensuring that everyone is informed about project status, changes, and expectations. Client technologies include: Microsoft Windows and iOS operating systems.

Initiates maintain and closeout scheduled video teleconferencing sessions. Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.

Initiation and checkout of VTC sessions shall be performed in advance of the start time to allow for troubleshooting and corrective actions. Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer’s Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment. Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers.

Ensure that images comply with prevailing Federal and customer policies and requirements. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.

Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled.

Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture NAI DICE