Desktop Support Specialist

Vaxcom Services, Inc. Pensacola , FL 32501

Posted 2 weeks ago

Vaxcom Services, Inc.

www.vaxcom.com

Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Technical/IT Services, Operations, and Intelligence Services.

Clearance Requirement:

Active TS/SCI clearance is required.

Desktop Support Specialist Pensacola, Florida

The Desktop Support Specialist performs a wide variety of tasks with respect to computer hardware, software, networks and user support. Supports, maintains and utilizes various company and customer computer resources, including PCs, servers, LANs, WANs and internet-based systems and applications on a 24/7 basis.

Assists computer resource users in accessing computer systems and in resolving user problems with those systems and applications. Sets up, operates and monitors the control console of a mainframe or PC-based system for the processing of data and preparation of reports, studies and analysis.

Responsibilities:

In-depth working experience of Windows XP, Windows 7, Windows 10, and Windows 2003 including: application installation, Active Directory and Organization Units

Effective customer service skills, including oral and technical written communications

Must be able to assist in development of solutions, and appropriate documentation, to a variety of technical problems of moderate scope and complexity

Knowledge of data backup systems, principles, and safeguards

Familiarity with Antivirus software and security settings

Able to describe PC architecture and operation

Familiarity with TCP/IP, switches, firewalls, routers, and their basic operation

Required Skills:

Experience supporting DHS, Federal Civil, Intelligence and/or DoD information technology Users and Customers at the desktop level

Ability to assist others in solving problems and working with them to implement the solution

Experience using trouble ticketing and tracking systems

Desired Skills:

Familiar with Unix operating systems to include installation, network configuration, and performance monitoring

Experience with license managers in Windows and Unix environments

Use of Windows Event Monitors in system analysis

Proven ability to work with general supervision and follow established procedures

DoD 8570.1-M Compliance at IAT Level I desired

ITIL v3 Foundation certification desired

Education:

High school with 4 years of experience.

Vaxcom is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

For additional information about Vaxcom Services Inc., Xator Corporation or the position, please email John at john.reidy@xatorcorp.com.



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Desktop Support Specialist

Vaxcom Services, Inc.