Vaxcom Services, Inc.
Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Technical/IT Services, Operations, and Intelligence Services.
Active TS/SCI clearance is required.
Desktop Support Specialist Pensacola, Florida
The Desktop Support Specialist performs a wide variety of tasks with respect to computer hardware, software, networks and user support. Supports, maintains and utilizes various company and customer computer resources, including PCs, servers, LANs, WANs and internet-based systems and applications on a 24/7 basis.
Assists computer resource users in accessing computer systems and in resolving user problems with those systems and applications. Sets up, operates and monitors the control console of a mainframe or PC-based system for the processing of data and preparation of reports, studies and analysis.
In-depth working experience of Windows XP, Windows 7, Windows 10, and Windows 2003 including: application installation, Active Directory and Organization Units
Effective customer service skills, including oral and technical written communications
Must be able to assist in development of solutions, and appropriate documentation, to a variety of technical problems of moderate scope and complexity
Knowledge of data backup systems, principles, and safeguards
Familiarity with Antivirus software and security settings
Able to describe PC architecture and operation
Familiarity with TCP/IP, switches, firewalls, routers, and their basic operation
Experience supporting DHS, Federal Civil, Intelligence and/or DoD information technology Users and Customers at the desktop level
Ability to assist others in solving problems and working with them to implement the solution
Experience using trouble ticketing and tracking systems
Familiar with Unix operating systems to include installation, network configuration, and performance monitoring
Experience with license managers in Windows and Unix environments
Use of Windows Event Monitors in system analysis
Proven ability to work with general supervision and follow established procedures
DoD 8570.1-M Compliance at IAT Level I desired
ITIL v3 Foundation certification desired
High school with 4 years of experience.
Vaxcom is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
For additional information about Vaxcom Services Inc., Xator Corporation or the position, please email John at firstname.lastname@example.org.
Vaxcom Services, Inc.