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Desktop Support Specialist

Expired Job

Robert Half Technology Lafayette , CO 80026

Posted 4 months ago

Robert Half Technology is seeking a skilled and customer-focused Desktop Support Analyst to work with a client in an innovative and fast-paced work environment supporting an enterprise level SaaS products. The ideal candidate should have 2+ years of advanced troubleshooting experience and be interested in learning new technologies and diving deep into creative problem solving to support overall functioning of the organization. In this position, you will support users in a highly visible role that has a positive impact on both the department and the company. A customer service focus is key in terms of long term success in this position. This Desktop Support role is located in the Lafayette Colorado area and is a temp-to-hire opportunity. If interested in direct consideration, please send your resume to !

Your responsibilities in this role

  • Respond and follow up on technical support issues submitted via phone, email, and walk-ups

  • Provide hands on desk-side support with high levels of customer service

  • Perform assessment of their current environment and assist with recommendations for improvements

  • Assist with onboarding activities and automate processes to reduce time elapsed for configuration

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

Job Requirements

  • BS/BA degree preferred

  • 2+ years of advanced troubleshooting experience

  • Antivirus/Security technology exposure

  • Virtualization experience

  • Strong written and verbal communication skills

  • Advanced skills in Windows 7-10

  • Active Directory

  • Basic networking configuration and troubleshooting

Skills:
Analyst, AntiVirus, Customer Service, Desktop Support, Networking, Security, UPS, Windows, Windows 7
Permanent


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Desktop Support Specialist

Expired Job

Robert Half Technology