Desktop Support Specialist

If you are looking for a meaningful job where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to conquer supply chain complexity, together.

Join our team at Körber Supply Chain Software! An opportunity now exists within our Service Delivery department for a confident, results-focused professional to work with other Service desk team members to provide first-line support to the internal users.

We are looking for passionate and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Körber Supply Chain Software you will have the opportunity to develop your career and collaborate with other IT teams across the globe in a growing company.

You'll learn and grow in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

What a day in the life looks like:

• Provide day-to-day IT support for the business and act as first point of contact for all IT issues and enquiries.

• Assist users over telephone, mail, and other channels

• Resolve incidents and user requests

• Allocate unresolved incidents to other resolving groups

• Take ownership of incidents, tracking and escalating within the scope to ensure they are resolved within the appropriate SLA (Service Level Agreements) Collaborate on problems and changes

• Use ITSM tools for logging, prioritization, resolution, and escalation of tickets following ITIL processes.

What you bring to the team:

• Previous service desk role 1-2 years preferred

• Microsoft certificates or technical related college course

• Excellent customer service

• Good working knowledge of MS Windows operating systems

• Good working knowledge of Microsoft 365 Apps

• Good working knowledge of IT infrastructure service and user administration activities (new starters and password reset

• Good understanding of remote access and VPN

• Experience in working with multi-cultural teams

• Preferred foundation level of ITIL frameworks and methodologies

• Knowledge of IT security and data protection

• Fluent in English at least level B1

• Other languages optional

• Applicant should be prepared to work in the office if required

• Willingness to travel within the business units in region

• Takes ownership and acts as a single point of contact to the business.

• Good business understanding and a keen interest in the local needs of each country

• Good communication style, spoken and written

What we do for you:

• Experience exciting warehouse automation and supply chain projects

• Work in a fast-paced and dynamic environment, with international clients and colleagues

• Access to competitive Medical, Dental and Vision insurance

• The option to enroll in 401K matching program

• Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year

• Fun, casual, and flexible work environment

Salary range 50 - 55K*

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates' range and depth of experience, business and market financials and internal pay parity.

Our nation's military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Körber Supply Chain is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/ Veteran

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Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.

Körber Supply Chain Software better enables those who move goods to do good when we prioritize diversity, equity, and inclusion. It's better for our people, better for our business, and better for the world. That's why at Körber we cultivate and celebrate our colleagues' experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.