Desktop Support Specialist

Kinetix Technology Services, LLC San Mateo , CA 94401

Posted 3 days ago

Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places, and if you're confident you're an A player, we want you to come with us.


Check out our reviews: https://www.glassdoor.com/Overview/Working-at-Kinetix-Technology-Services-EI_IE904883.11,38.htm
Voted #1 Best Places to Work in San Francisco Business Times: http://bizj.us/1m965e

We're a rapidly growing, early-stage MSP supporting high-growth startups in the Bay Area and beyond. We're specifically looking to fill an embedded technician role at one of our largest clients in the Bay Area, but the role is designed to grow quickly into a larger one at Kinetix that will involve working with multiple clients. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll also work closely with a diverse array of the country's hottest VC-backed startups on a daily basis, and you'll get the benefits of a startup environment (transparent management, flat organization, monthly parties, free food, ping pong, etc.), without the risk.

As a responsive support technician, youll work full time at offices of exciting, fast-growing startups headquartered in the Peninsula with an extensive technical infrastructure thats full of fast-moving and demanding professionals who need their tech to run seamlessly. Theyre all a tough lot to please, but this will essentially be a year-long job interview for a higher profile job within Kinetix, and if you rise to the challenge, youll quickly advance to working on complex cases and projects for a variety of other Kinetix clients.

Requirements

In this role, you will be able to:

  • After two years at Kinetix, youll be a problem-solving ninja who owns cases like a boss.
  • Youll double your IT knowledge, even if youre already a badass.
  • Youll reach levels of productivity youve only experienced in dreams where you have two heads and four arms.
  • Youll make clients so happy, youll maintain an average feedback score greater than 9.3/10.
  • Youll watch Kinetix grow so fast your head will spin, and when it stops spinning, youll look back with pride about everything you did to make it happen.
  • Youll make every client a raving fan of you and of Kinetix.
  • Youll make new friends you actually want to hang out with outside work and create countless fun memories along the way.
  • At the end of the day, youll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination.

To get this role, you should be able to:

  • Experience supporting PC & Mac workstations
  • Familiarity with Active Directory & networking technologies
  • Strong professional and technical writing ability
  • Ability to remain calm and focused in high-pressure situations
  • Candidates will need to be receptive to feedback, and action oriented in exciting change with the constructive feedback they receive
  • Ideal candidate has a passion for developing technically as well as delivering exceptional customer service

Benefits

  • Fully Stocked Kitchen
  • Kegerator
  • Catered Lunches
  • Monthly Offsite Happy Hours
  • Quarterly Employee Appreciation Events
  • Annual Holiday Party
  • Annual Camping Retreat
  • 100% Coverage of Medical, Dental, and Vision Premiums
  • Quarterly Profit Sharing
  • Educational and Self Development Bonuses
  • 401(K) Program
  • $125 Monthly Cell Phone Reimbursement
  • Monthly Bonus System
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Support Specialist

Snaplogic

Posted 2 weeks ago

VIEW JOBS 1/4/2019 12:00:00 AM 2019-04-04T00:00 Desktop Support Specialist * Engineering * 1825 South Grant Street, San Mateo, CA, USA Who We Are: SnapLogic is the leader in self-service application and data integration. Our mission is to make it fast and easy for users to access, connect and analyze enterprise data to improve business processes, accelerate decision-making, and drive better business outcomes. SnapLogic's Enterprise Integration Cloud accelerates data flow across applications, databases, data warehouses, big data streams, and IoT deployments – whether on premises or in the cloud. Unlike traditional integration software that requires painstaking, hand-crafted coding by teams of developers, SnapLogic's simple but powerful platform enables both IT and business users to create quality, scalable data pipelines that get the right data to the right people at the right time. Hundreds of customers across the Global 2000 – including Adobe, AstraZeneca, Box, GameStop, Verizon, and Wendy's – rely on SnapLogic to connect enterprise data to ensure a compelling return on their application, big data and IoT investments. SnapLogic was founded by data industry veteran Gaurav Dhillon and is backed by blue-chip investors including Andreessen Horowitz, Capital One, Ignition Partners, Microsoft, Triangle Peak Partners, and Vitruvian Partners. Learn more at www.snaplogic.com. The Role: The Desktop Support role is a proactive, autonomous IT member of Snaplogic that will own IT Support and lend a hand wherever possible. They will manage the ticket queue and propose corrective actions for trended issues. As well as take care of day to day ad-hoc support requests. A qualified candidate for the Desktop Support Specialist role will provide under limited supervision: technical support of corporate laptops (Mac 90% & Windows 10%), cloud applications, printers, and conference rooms. This role is responsible for Desktop Support which includes the setup and delivery of Snaplogic end-user systems (shipped via Fedex as needed), installation and support of approved software, troubleshooting of basic hardware & software issues encountered by end-users, and managing the IT ticket queue. The role will also provide technical and hands-on support to the People Team, Front Office Manager, and Executive Assistants. What You'll Do: * Provide on-site & remote end-user desktop support in a mixed-OS environment (90/10 percent mix of Mac OS/Windows) * Manage and support company All Hands meetings and department level web conferencing meetings * Troubleshoot hardware, software, network: wireless, WAN, and LAN issues * Work with external vendors to resolve hardware and software issues * Build, maintain, & image new hardware and replace or upgrade legacy hardware * Test new software and operating systems for compatibility * Research and recommend new technologies and solutions * Maintain and develop Ping SSO environment * Document support processes and troubleshooting procedures for hardware and software * Work with end-users to develop an understanding of their needs and use cases * Assist with shared Facilities projects and ad-hoc tasks * Ability to prioritize tasks and support cases * Manage IT hardware and laptop inventory * Manage shipping & receiving of IT hardware and ad-hoc Front Office shipments; items may be up to 50 lbs * Assist with shared Facilities projects and ad-hoc tasks What We're Looking For: * 5+ years' experience in an IT related field, preferably at an Engineering based company * Bachelor's degree or equivalent experience * Windows OS & PC laptop hardware knowledge * Extensive experience with Mac OS X (10.10 to current) * Strong experience with Windows 7/8/10 * Strong desktop hardware experience (Mac, Windows, laptops, desktops, peripherals) * Experience with G-Suite / Google Apps for Business is a must * Experience with Device Management Software (SCCM/JAMF Pro) * Understanding of TCP/IP networking * Strong oral and written communication skills * Strong customer service skills * Works well in a team environment as well as independently Why Join Now: There's never been a better time to join SnapLogic. Here are the top 6 reasons to join the SnapLogic team: * Hot Market: With the proliferation of cloud apps, explosion of big data sources, emergence of IoT, and an increasingly complex data landscape, the need for integration technologies has risen to the top of the agenda for data-driven companies. According to industry analysts, the Integration Platform as a Service (iPaaS) market grew by 70% in 2017, the fastest growth area in the application infrastructure and middleware market. * Company Momentum: In 2017, fueled by its best-ever Q4, SnapLogic saw triple-digit bookings growth year-over-year, adding global customers like Emirates, Hewlett Packard Enterprise, Illumina, PwC, Qualcomm, Schneider Electric, Smith College, Thomson Reuters, and Workday. Driven by the 250+ of industry's best and brightest employees in offices across North America, the UK, and India along with a constantly growing network of industry partners, SnapLogic has consistently acquired recognition from analysts, reporters, industry boards and communities. * AI-fueled Product Innovation: SnapLogic's modern, self-service, cloud-native platform makes integration fast and easy with no coding – for IT and business managers alike. Earlier this year, SnapLogic celebrated the one-year anniversary of its industry-first artificial intelligence technology, called Iris AI, which underpins a series of exciting innovations set to debut over the next 2-3 years to drive the future of autonomous integration. * Happy Customers: Our customers are seeing unmatched results with the SnapLogic platform. Adobe enabled 800+ "citizen integrators" and saved millions per year. AstraZeneca enabled 600+ self-service users globally on a single platform for both apps and data. Box connected 24 + apps in months with only 1.5 developers. SnapLogic's customer retention rate is 95%+, and analysts recognize SnapLogic as the industry leader in customer satisfaction. * Industry Recognition: Throughout the years, industry-watchers have recognized our company, products, customers, and employees as best-in-class. Gartner recognized SnapLogic as a Leader for the third straight year in their Magic Quadrant for Integration Platform as a Service (iPaaS), Mogul named SnapLogic among the Top100 Companies for Millennial Women in 2017, CRN Magazine picked SnapLogic as a top innovator in their 2018 Big Data 100 List, and DBTA Magazine named SnapLogic among the Top 100 Companies That Matter Most in Data. * Vibrant Company Culture: We firmly believe that our people are our strongest asset as a company and we never lose sight of that fact. Our work environment and employee programs and services are all geared to ensure that our employees have challenging and meaningful roles and also a great place to do the best work of their careers. Our efforts to keep our culture thriving and strong are paying off: for two years' running, we have been named a Bay Area Top Workplace by the Bay Area News Group and Mogul selected SnapLogic for their list of the Top 100 Companies for Millenial Women. SnapLogic is headquartered in San Mateo, CA with offices in New York, NY; London, UK; and Hyderabad, India. To all recruitment agencies: SnapLogic does not accept unsolicited agency resumes. Please do not forward resumes to SnapLogic employees or to any other company location. SnapLogic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. SnapLogic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SnapLogic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SnapLogic expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SnapLogic employees to perform their expected job duties is absolutely not tolerated. Snaplogic San Mateo CA

Desktop Support Specialist

Kinetix Technology Services, LLC