Desktop Support Specialist

Kinetix Technology Services, LLC San Mateo , CA 94401

Posted 3 weeks ago

Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places, and if you're confident you're an A player, we want you to come with us.


Check out our reviews: https://www.glassdoor.com/Overview/Working-at-Kinetix-Technology-Services-EI_IE904883.11,38.htm
Voted #1 Best Places to Work in San Francisco Business Times: http://bizj.us/1m965e

We're a rapidly growing, early-stage MSP supporting high-growth startups in the Bay Area and beyond. We're specifically looking to fill an embedded technician role at one of our largest clients in the Bay Area, but the role is designed to grow quickly into a larger one at Kinetix that will involve working with multiple clients. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll also work closely with a diverse array of the country's hottest VC-backed startups on a daily basis, and you'll get the benefits of a startup environment (transparent management, flat organization, monthly parties, free food, ping pong, etc.), without the risk.

As a responsive support technician, youll work full time at offices of exciting, fast-growing startups headquartered in the Peninsula with an extensive technical infrastructure thats full of fast-moving and demanding professionals who need their tech to run seamlessly. Theyre all a tough lot to please, but this will essentially be a year-long job interview for a higher profile job within Kinetix, and if you rise to the challenge, youll quickly advance to working on complex cases and projects for a variety of other Kinetix clients.

Requirements

In this role, you will be able to:

  • After two years at Kinetix, youll be a problem-solving ninja who owns cases like a boss.
  • Youll double your IT knowledge, even if youre already a badass.
  • Youll reach levels of productivity youve only experienced in dreams where you have two heads and four arms.
  • Youll make clients so happy, youll maintain an average feedback score greater than 9.3/10.
  • Youll watch Kinetix grow so fast your head will spin, and when it stops spinning, youll look back with pride about everything you did to make it happen.
  • Youll make every client a raving fan of you and of Kinetix.
  • Youll make new friends you actually want to hang out with outside work and create countless fun memories along the way.
  • At the end of the day, youll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination.

To get this role, you should be able to:

  • Experience supporting PC & Mac workstations
  • Familiarity with Active Directory & networking technologies
  • Strong professional and technical writing ability
  • Ability to remain calm and focused in high-pressure situations
  • Candidates will need to be receptive to feedback, and action oriented in exciting change with the constructive feedback they receive
  • Ideal candidate has a passion for developing technically as well as delivering exceptional customer service

Benefits

  • Fully Stocked Kitchen
  • Kegerator
  • Catered Lunches
  • Monthly Offsite Happy Hours
  • Quarterly Employee Appreciation Events
  • Annual Holiday Party
  • Annual Camping Retreat
  • 100% Coverage of Medical, Dental, and Vision Premiums
  • Quarterly Profit Sharing
  • Educational and Self Development Bonuses
  • 401(K) Program
  • $125 Monthly Cell Phone Reimbursement
  • Monthly Bonus System
See if you are a match!

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Desktop Support Specialist

Kinetix Technology Services, LLC