Desktop Support Specialist II - Mount Sinai Morningside - Digital And Technology Partners, Req#2801066

Mount Sinai Medical Center New York , NY 10007

Posted 4 weeks ago

Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Desktop Support Specialist II - Mount Sinai Morningside

  • Digital and Technology Partners, Req#2801066

This is an onsite position and will report to Mount Sinai Morningside location, Monday

  • Friday, 9AM - 5PM

The Desktop Support Specialist II provides consultation to business area management and staff at a highly technical level for all aspects of end user computing and network-based PC/workstation systems software and hardware.

Roles & Responsibilities:

Duties and Responsibilities:

1.1. Provides consultation to business area management and staff at a highly technical level for all aspects of end user computing applications and network-based PC/workstation systems software and hardware, including troubleshooting, repairs, network configurations, installations and upgrades.

2.2. Manage, support, and troubleshoot network printers, scanners and mobile devices such as WOWs, laptops, tablets, MACs and smartphones.

3.3. Evaluates business problems and recommends vendor packages to meets user needs, and implements required software.

4.4. Receive requests from help desk and provide second level support, escalate problems and issues to various IT groups.

5.5. Move, add and change workstations throughout Mount Sinai locations and off campus.

6.6. Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.

7.7. Provide basic and advanced training on clinical and office/administrative applications.

8.8. Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns and perform related duties as assigned or requested.

9.9. Performs related duties as assigned or requested.

Requirements:

Education:

  • Bachelor degree in Computer Science or a related discipline is preferred.

  • Microsoft Windows MSCE is preferred

Experience:

  • 3+ years of programming and analysis experience in end user computing and network-based PC/workstation applications, including remote connectivity products, or an equivalent combination of education and work experience.

  • Must have excellent troubleshooting skills with Hardware and software

  • Advanced knowledge of all Windows Operating Systems like Window XP, and 7

  • Basic understanding of networking and familiarity with TCP/IP and DHCP

  • Ability to install and configure hard drives, optical drives, network cards, video cards and network/local printers

  • Minimum 4 years' experience in providing computer services, desktop support, training, repairs and/or messaging.

  • Requires an in-depth knowledge of end user computing systems and hardware, client functions and applications, excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with client and other IT management and staff. Must be flexible regarding duties and hours to cover and willing to travel to the remote locations within the five boroughs.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

  • Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential

  • Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination

  • Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65,562.65 - $78,553.06 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.


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Desktop Support Specialist II - Mount Sinai Morningside - Digital And Technology Partners, Req#2801066

Mount Sinai Medical Center