Desktop Support Specialist II

Bankers Financial Saint Petersburg , FL 33701

Posted 3 weeks ago

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character and transparency.

  • Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.

  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.

  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.

  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

The Desktop Systems Specialist II position is primarily responsible for maintaining all desktops and laptops at Bankers Financial Corp. (BFC) headquarters and all of the remote locations. Included in the daily responsibilities are to respond to the user needs to help them remain productive in the most efficient manner, respond to Service Desk tickets, move equipment, install hardware and software, and troubleshoot issues, complete tasks associated with small and large projects.

Essential Functions

  • Knowledge of software distribution tools such as SCCM 2102.

  • Experience with Microsoft Windows 7 & Windows 10, Microsoft Office 2016 and Office 365, HP and Kyocera printers, Lenovo, HP desktops/laptops, and Apple devices.

  • Troubleshooting end user desktop hardware and software issues.

  • Conceptual understanding of network infrastructure and topologies.

  • Understands scope, priority and timelines of assigned work.

  • Manages own workload to deliver quality deliverables that meet requirements

  • Communicates to supervisor status of assignments.

  • Notifies supervisor of issues that impact productivity or ability to meet expectations.

  • Follows established processes and procedures in completing assignments.

  • Follows standards/uses standard toolsets.

  • Identifies opportunities to improve existing conditions and processes.

  • Follows industry best practices and complies with standards for installation and customization.

  • Complete tasks associated with large and small projects.

  • Responsible for communicating to the end-user community with technical solutions when applicable.

  • Help determine technical solutions and research new products that will reduce man hours.

  • Assists with end-user weekly moves.

  • Responsible for installing various software on Dell and HP desktops/laptops including Windows 7 operating systems and Office suites.

  • Assists in updating asset management/inventory.

  • Helps to identify if software is compatible with operating systems.

  • Demonstrates the capability to absorb new responsibilities.

  • Presents a positive supportive attitude toward clients and co-workers.

  • Mentors co-workers and interns on day to day service desk operations.

  • Demonstrates the ability to improve processes, implement automation, suggests recommended technologies to meet business requirements.

  • Physical attendance is required at worksite.

Position Type/Expected Hours of Work

Full time, Monday Friday, shift hours are 8:30PM 5:30PM

Travel

Some required travel to local remote offices.

Required Education and Experience

  • Minimum 3 years of industry experience in Service Desk Operations

  • High School or equivalent

  • Microsoft certification in related field of work

  • Basic knowledge of incident ticketing systems

Preferred Education and Experience

  • College degree in related field

  • Microsoft MTA or MCSA in Windows 7/8

  • ITIL Foundations Certified

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.

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Desktop Support Specialist II

Bankers Financial