Desktop Support Specialist II

Bankers Financial Saint Petersburg , FL 33701

Posted 3 weeks ago

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character and transparency.

  • Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.

  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.

  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.

  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.


The Desktop Systems Specialist II position is primarily responsible for maintaining all desktops and laptops at Bankers Financial Corp. (BFC) headquarters and all of the remote locations. Included in the daily responsibilities are to respond to the user needs to help them remain productive in the most efficient manner, respond to Service Desk tickets, move equipment, install hardware and software, and troubleshoot issues, complete tasks associated with small and large projects.

Essential Functions

  • Knowledge of software distribution tools such as SCCM 2102.

  • Experience with Microsoft Windows 7 & Windows 10, Microsoft Office 2016 and Office 365, HP and Kyocera printers, Lenovo, HP desktops/laptops, and Apple devices.

  • Troubleshooting end user desktop hardware and software issues.

  • Conceptual understanding of network infrastructure and topologies.

  • Understands scope, priority and timelines of assigned work.

  • Manages own workload to deliver quality deliverables that meet requirements

  • Communicates to supervisor status of assignments.

  • Notifies supervisor of issues that impact productivity or ability to meet expectations.

  • Follows established processes and procedures in completing assignments.

  • Follows standards/uses standard toolsets.

  • Identifies opportunities to improve existing conditions and processes.

  • Follows industry best practices and complies with standards for installation and customization.

  • Complete tasks associated with large and small projects.

  • Responsible for communicating to the end-user community with technical solutions when applicable.

  • Help determine technical solutions and research new products that will reduce man hours.

  • Assists with end-user weekly moves.

  • Responsible for installing various software on Dell and HP desktops/laptops including Windows 7 operating systems and Office suites.

  • Assists in updating asset management/inventory.

  • Helps to identify if software is compatible with operating systems.

  • Demonstrates the capability to absorb new responsibilities.

  • Presents a positive supportive attitude toward clients and co-workers.

  • Mentors co-workers and interns on day to day service desk operations.

  • Demonstrates the ability to improve processes, implement automation, suggests recommended technologies to meet business requirements.

  • Physical attendance is required at worksite.

Position Type/Expected Hours of Work

Full time, Monday Friday, shift hours are 8:30PM 5:30PM


Some required travel to local remote offices.

Required Education and Experience

  • Minimum 3 years of industry experience in Service Desk Operations

  • High School or equivalent

  • Microsoft certification in related field of work

  • Basic knowledge of incident ticketing systems

Preferred Education and Experience

  • College degree in related field

  • Microsoft MTA or MCSA in Windows 7/8

  • ITIL Foundations Certified

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Support Engineer II

Amazon.Com, Inc.

Posted 1 week ago

VIEW JOBS 10/12/2020 12:00:00 AM 2021-01-10T00:00 About OpsTech IT Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them About The Role As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manager large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Responsibilities include, but are not limited to * Troubleshooting difficult IT problems without SOPs * Planning and coordinating CMs and CM templates. * Collaborating with internal teams or vendors to execute projects. * Leading continuous improvement efforts. * Auditing the quality of work performed and provide constructive feedback when necessary. * Automating manual tasks; create/improve small tools that help make team operations more efficient. * Serving as the first point of escalation. * Participating in hiring, training and development of others. * Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours. * Traveling up to 75% of the time. * High school or equivalent diploma * 4+ years of hands on IT systems or relevant experience in a commercial production environment * 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) * 4+ years of experience troubleshooting skills in a multi-user high availability environment * 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP * 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation * 3+ years IT experience with client, server, and network service delivery * Has obtained two of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications * Valid state driver's license * Bachelor's degree in Computer science or IT related field * Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications * Strong troubleshooting skills of very complex systems * Ability to explain complex IT concepts in simple terms * Excellent written and verbal communication skills * Ability to manage high priority projects Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon.Com, Inc. Saint Petersburg FL

Desktop Support Specialist II

Bankers Financial