The Gund Company Amsterdam , NY 12010
Posted 3 weeks ago
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Description
The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-timeDesktop Support Specialist to join our IT team!
Do you want to join a company that offers you great pay, benefits, growth opportunities, and a challenging environment?
Join The Gund Company, where you will find friends who will support and challenge you to accomplish goals that provide amazing growth opportunities.
Shift: First
Starting Hourly Wage: $26+
Plant/Work Location: 200 Wallins Corner Road, Amsterdam, NY 12010
What we do:
The Gund Company is in the business of engineered material manufacturing.
We are the industry leader in manufacturing and fabricating specialized engineered thermoplastic materials that provide a unique performance advantage. (think: Customized non-conductive parts for diverse industries). We manufacture and fabricate custom parts from drawings and sample parts (reverse engineering).
At The Gund Company: We Take Care of Each Other, Take Care of the Customer and Take Care of the Business.
Our team prides themselves on being a group of fun, driven, problem-solvers who LOVE what they do!
What are we looking for?
Provide computer support for hardware and software by telephone and e-mail to resolve computer system and user issues.
What specifically will you be doing?
Provide computer support for hardware and software in-person, by telephone and e-mail
Resolve 1st Level Support Calls
Analyze computer software and system configurations to identify user-reported issues and recommend corrective actions
Escalate complex issues to appropriate team member following TGC escalation procedures
Requirements
What do we need from you?
3+ years of experience in computer software and hardware applications, required
Bachelor's degree in Computer Science or related, preferred
Solid understanding of standard computer system concepts, MS Windows desktop architecture
Experience and proven skills with Microsoft Office
Display strong customer service skills
Ability to thrive in a fast-paced work atmosphere
Professional attitude and goal-oriented work ethic
Excellent communication skills both verbally and written
Why Join Us?
We Take care of Each Other, Take Care of the Customer and Take Care of the Business!
A safe and healthy work environment
Paid Time Off (PTO) and Paid Holidays
Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
401(k) retirement savings program with a 50% employer match (up to 6% of contributions)
ESOP (Employee Stock Ownership Plan) - The Gund Company is 30% employee-owned - Shares are awarded each year based on profitability with no out-of-pocket investment.
More information we need to put in a job posting and thought you may want to read...
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.
EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.
Key words: Desktop Support, Helpdesk, IT Support, Technical Support
created: 06052024 RJ BK
The Gund Company