Desktop Support Specialist

Aldrich Kilbride & Tatone LLP Portland , OR 97228

Posted 4 months ago

Are you looking to be part of a growing team? We're a west coast based MSP supporting a variety of companies in the Portland area. This is a full time position which supports our clients primarily in the Tualatin to Oregon City areas.

Our focus is at the intersection of people and technology. We hire technical staff to help our clients become more productive by assisting them when things are not working right, and educating them on business standards, tools and technologies needed to work effectively.

Aldrich Technology employees are committed to our client's success. We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction. We offer skills coaching to help every member of our team embrace our customer focused culture and expectations. We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers.

Responsibilities

  • Provide full desktop service to client base end users in local clients' offices (in person and remotely)

  • Maintenance and problem solving with respect to workstations and desktop applications

  • Provide feedback on work in progress

  • Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information

  • Ability to provide support for mid to large enterprise level organizations

  • Other duties/tasks as assigned

Education and Experience

  • Ability to provide outstanding customer service

  • Exceptional interpersonal and communications skills

  • Excellent analytical and problem solving skills

  • 3-7 years detail oriented experience in a Corporate Help Desk environment

  • Experience with face to face/in person technical support required

  • Practical knowledge of Remote Desktop or other remote assistance programs

  • Hands on experience using and/or troubleshooting Microsoft Windows 7/8/10, Microsoft Office 2013/2016

  • MAC OS X experience required

  • Experience working with smart phones and tablets such as iPhones, Android, iPads and Surface

  • Ability to lift up to 30 pounds

  • Must have reliable transportation and should expect that commutes are subject to change and could at times be 50 plus miles round trip

  • Candidates should expect to work overtime, the average work week is 45 hours

About Us

Aldrich Technology is part of the Aldrich Group of Companies which includes a Top 100 Accounting firm nationally as well as affiliate companies serving a variety of business needs from accounting to employee benefits. We deliver technology guidance, networking solutions and managed IT services to help organizations effectively use technology. Our team of system experts, networking professionals and cybersecurity specialists keeps organizations operating securely and efficiently.

Aldrich is an equal opportunity employer.

Salary and Benefits

Our employees enjoy a competitive compensation and benefits package, which includes medical, dental, vision, life, and disability insurance, flexible benefits plan, 401(k) plan, profit-sharing, and 401(k) match, paid holidays, volunteer hours, as well as vacation and sick leave in the form of a paid time-off bank.

To Apply

Submit a resume and cover letter.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop / Technical Support Specialist

Johnstone Supply, Inc

Posted 2 days ago

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 Johnstone Supply, Inc., the nation's largest HVACR distribution Cooperative, has a great opportunity for a Strategic Accounts Director to join our team. Johnstone has been in business for over 60 years and has grown in to an industry leader with 428 store locations and over $2.5 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, and Fujitsu, to provide our customers with world class products, technical expertise, and quality service. As a member of the IT team and reporting to the Director of Infrastructure & Operations, the IT Support Specialist is responsible for providing support for all IT products and services including telecommunications, hardware, software, remote access and business applications. Primary responsibilities include: * Provides timely, professional, and high quality customer service to users by responding to various hardware, software, networking and other computer-related technology needs, as well as phone-related problems. Gathers information from the user, evaluates and prioritizing issues to determine which can be immediately resolved and which require escalation to appropriate IT team members. * Maintains documentation for all IT Support calls by logging the creation, assignment, disposition and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution. * Performs preventative Maintenance for Operation Systems and Applications on PC's, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc. * Build, configure and set up of all new workstations and peripheral hardware; provides training to new users. Relocates existing computer equipment as needed. * Works with external customers (Stores) to resolve issues involving Corp hosted systems and processes; set up and troubleshoot POP3 email accounts. Desired Qualifications: * 1-2 years' experience in a customer service or related field; Prior IT Support and basic printer/peripheral device troubleshooting experience helpful. * Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, thin clients, printers, copiers, etc. * Working knowledge of operation systems such as Windows 7, Windows 8 and Windows 10. * Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems. * Ability to define problems, collects data, establish facts, and draw valid conclusions. * Skill in actively listening to others to understand needs or concerns. * Ability to demonstrate considerable tact and diplomacy in dealing with others. Johnstone offers a competitive wage; medical, dental and vision insurance, 401(k); convenient location from I-205 & Airport Way; and a great work environment. EOE We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic - Chinese View Company Information To see other positions, click here. Johnstone Supply, Inc Portland OR

Desktop Support Specialist

Aldrich Kilbride & Tatone LLP