Desktop Support

Job Description

Description

SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.

JOB DESCRIPTION:

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

• May route calls to product line specialists, application, or system support specialists.

• Maintains and updates records and tracking databases.

• Alerts management to recurring problems and patterns of problems.

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages

• Install and test personal computers, printers, and other peripherals

• Configure operating system, load shrink-wrap programs and other application software programs

• Troubleshoot printer, computer, and peripheral incidents

• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Associates and one (1) years or more of related experience; two (2) additional years of experience accepted in lieu of degree

• Experience in Tier II helpdesk environment

• Experience installing and configuring Windows 10 and MS Office 365 applications

• Experience using ServiceNow or a similar ticketing system

• Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required

• Must be willing to travel to other locations within 2 hour radius during work hours

REQUIRED CERTIFICATIONS:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)

REQUIRED CLEARANCE:

• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain

• Must be a current US Citizen

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.