Desktop Support Professional

K-Teck Inc Newark , DE 19711

Posted 4 months ago

Education:

  • Bachelor's degree or any Industry Certification is mandatory.

Technical Experience:

  • Microsoft Windows 7, 10 in SMB or Enterprise environment
  • Microsoft Active Directory and Group Policy basic understanding
  • Microsoft Office 2013/2016
  • Basic LAN and Wireless support
  • Office 365/Cloud experience a plus
  • Non-technical expectation of high customer service is expected, that includes strong communication skills (written and verbal), professional appearance, self-motivated staff members with analytical problem-solving skills, and detailed documentation skills.

Responsibilities:

  • Triage Helpdesk Tickets
  • Respond to and resolve Tier 1 and 2 End-User IT related issues
  • Travel between physical locations will be required
  • Provide basic network troubleshooting
  • Backup, Migrate, Deploy, computers and user profiles
  • Install software on end-user devices
  • Configure OS profiles including printing, email, other applications
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Desktop Support Professional

K-Teck Inc