Desktop Support

NTT Data Corporation Plano , TX 75023

Posted 3 months ago

Req ID: 83637

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Desktop Support to join our team in Plano, Texas (US-TX), United States (US).

The Desktop Support Analyst will work with a fast-paced global leader in IT Services, providing hands-on support for local and remote end users. You will support on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.

Basic Requirements:

  • 4+ years of hands-on Desktop Support
  • 2 years of hands-on experience with workstation hardware, including assembly, troubleshooting and components replacement.
  • 2 years of hands-on experience with installation, configuration and troubleshooting of workstation operating systems: Windows 7, Win 8 & Win 10. Mac OS experience a plus. Ability to troubleshoot Operating System, file system and general workstation issues.
  • 2 years of experience with installing, managing and maintaining local and networked printers, including basic printer troubleshooting.
  • 2 years of hands-on experience with installing, configuring and troubleshooting MS Office (v2010+, including O365), Internet Explorer, Symantec anti-virus applications, Windows Updates and printing utilities. Ability to interface with Line-of-Business Application and Hardware vendor's technical support for level 1 troubleshooting.

Desired Requirements:

  • Proven customer service skills -Proven ability to learn from, and teach, peers and to research solutions independently.

  • Excellent written and verbal communication skills.

  • Effectively multi-task and work in a dynamic, fast-paced team environment.

  • Effectively communicate with customers over the phone, in person and via email while providing excellent customer service.

  • Familiarity with workgroup and domain environments, and general networking troubleshooting

  • -Microsoft BitLocker (laptop encryption), Symantec DLO, Mac OS, BMC Remedy IT Service Mgmt Suite, Cisco VPN, MDT, VMWare / Parallels, AirWatch smartphone setups & support, A+ Certification. Telephony & networking.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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Desktop Support

NTT Data Corporation