Desktop Support Manager

Staff and Administrative

Why work at BYU?

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the university's mission : "To assist individuals in their quest for perfection and eternal life.

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth--all situated within a beautiful and historic campus--make it hard to imagine a more inspiring place to work.

Desktop Support Manager, College of Family, Home, and Social Sciences

The College of Family, Home, and Social Sciences seeks an experienced Desktop Support Manager to provide computer support to our college faculty and staff. In this role, you will also play a crucial in managing and mentoring a team of part-time student computer support personnel, providing them with learning experiences and real-world application of their technical skills. Our large college has complex needs with faculty and staff in several buildings throughout campus, and we need your skillset to help us ensure seamless technical operations! If you're passionate about computers, technology, mentoring, and making a positive impact, we encourage you to apply.

What You'll Do in This Position:

• Provide comprehensive computer support to college faculty and staff through assisting them with desktop-related issues, including software troubleshooting, hardware problems, and technical requirements

• Set up user accounts for Box, printers, email, RingCentral phone system, and specialized software

• Keep faculty and staff informed about computer upgrades and account setup

• Purchase, configure, and track equipment, manage surplus equipment, work with warranty providers, and restore lost information from backups

• Ensure faculty and staff have necessary security access and keep personnel informed of security risks

• Manage and mentor a team of 10 to 12 part-time student computer support personnel. Assist them in learning how to train students with software installation, troubleshooting, and customer service.

• Conduct weekly staff meetings with student employees and manage effective communication between students and college faculty and staff.

• Interface with the university's Office of Information Technology

• Troubleshoot setup of student labs throughout the college, including resolving bugs/glitches and pushing out software updates as needed.

• Attend meetings, conferences, and seminars on behalf of FHSS Computing Services and the College

What Qualifies You for This Role:

Required

• A firm commitment to the mission of BYU and a desire to mentor students

• Degree in Computer Science or related field and at least three years of computer troubleshooting in a large organization, or equivalent combination of education and experience

• Familiarity and experience with troubleshooting both PC and MAC computer hardware

• Patience, respect, kindness, and a desire to assist users in resolving problems

• Excellent customer service skills and a good understanding of personnel issues

• Comprehension of how computer applications are set up, installed, and function

• Ability to track and find upgraded software drivers to help maintain the complete functionality of all the computer systems maintained by the college

Preferred:

• 10+ years of setting up computer systems with extensive hands-on setup and support experience in an environment with at least 250-300 users

• 5 years of managerial experience

• Familiarity with internal university software programs

What We Offer in Return:

In addition to our competitive pay structure, this position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

• Excellent work-life balance: 13 paid holidays + 22 days paid vacation+ 12 sick days, accrued annually

• Employee assistance program, available to the employee and all members of their household

• Tuition benefits for employees and eligible family members

• Access to athletic facilities

• Excellent medical/dental benefits

• Short/long term disability benefits

• Paid parental and maternity leave

• Wellness program

• Free on-campus parking

• Free UTA passes for employee, spouse, and qualified dependents

• Discounts at the BYU Store and for many events at BYU

Employee Class: Administrative

Work Location: Provo Campus

Environment: Rare presence of abnormal variations in temperature and exposure to outside conditions

Physical Exam Required: Y

Physical Exam Details: Physical effort represented by frequent handling of medium weight objects (approx. 20-50 lbs.) May require climbing and working from ladders or in awkward positions. Moving around computer equipment (i.e. desktop computers, laptops, monitors, printers) A few minutes at a time, a few times/day.

Desired Start Date: As soon as possible

Job Close Date: 06/24/2024

Pay Level: 54

Approximate Starting Salary: $83,000 - $107,500

Documents Required at time of Application:

Required: Cover Letter, Resume

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!