Desktop Support I (6:00 AM - 3:00 PM)

Heico Corporation Hollywood , FL 33081

Posted 1 week ago

The Desktop Support Analyst serves as the primary customer service interface between Information Technology (IT) and HEICO Team Members. The Desktop Support Analyst must provide excellent technical support and timely resolution to Team Member incidents, problems and requests. The Desktop Support Analyst will study, analyze, evaluate and document current and projected computer-based applications requests implementation and maintenance of revised or new systems as well as software maintenance issues in order to ensure proper completion.

Desktop Support Analyst

  • Responsibilities:
  • Under general direction, participates in the installation and support of servers, databases, network communications, including LAN/WAN systems.

  • Maximizes system and network performance by monitoring performance, troubleshooting problems and outages, scheduling upgrades and collaborating with the ISG team.

  • Creates and maintains all system related documentation; creates standard operating procedures for both ISG and the Support Center.

  • Promptly respond to all incidents, problems, requests and electronic contacts (e.g. Phone calls, Emails, Web requests, etc.)

  • Monitor and track incident, problems and requests to ensure progress and accurate resolution.

  • Work with other IT areas in order to maximize incident, problem, request resolution and meet SLA's.

  • Perform root cause analysis and develop new resolutions to frequently occurring incidents and problems.

  • Contribute to Knowledge Base in order to aid the troubleshooting process and to avoid future incident/problem re-occurrence.

  • Cross-train team members in order to provide better system coverage and flexibility.

  • Provides constant follow-up on assignment and email queues.

  • Updates job knowledge by participating in educational opportunities (reading professional publications, maintaining personal networks, participating in professional organizations, etc).

  • Accomplishes information systems and organization mission by completing related results as needed.

  • Reporting network operational status by gathering, prioritizing information; managing assigned projects.

This is a great position for someone who loves challenges, a chance to learn an exciting business, and looking for an opportunity to move up in a successful company. HEICO Corporation offers competitive compensation, an excellent 401K plan, medical, dental, life, and disability insurance, paid time off, sick time and paid holidays.

Desktop Support Analyst

  • Education:
  • High School Diploma or GED Equivalent required.

  • Associate degree in Computer Science or Management Information System from an accredited college/university or equivalent combination of experience and/or education strongly preferred.

  • A+ and/or Network+ Certification required.

Desktop Support Analyst

  • Experience:
  • At least two years of hands on experience in a fast paced, dynamic technical environment or equivalent combination of education and experience.

Desktop Support Analyst

  • Skills:
  • Working knowledge of Windows, AIX, Linux, SharePoint, Citrix, HEAT, BMC, Windows 7/8, Terminal Server, Microsoft Office /2003/7/10, Microsoft SQL, and Visio.

  • Basic experience with SQL Server and SQL Database Administration a plus.

  • Knowledge of Backup Exec, Net Backup software, and Backup Tape Management experience a plus.

  • Good understanding of Windows NT/2000/XP/Vista, Outlook, MS Office, Ris, Ghost, HEAT, Crystal Reports Basic Network Administration and Engineering Applications/Platforms (e.g. Autocad, Imagesite, Progress, etc.) Must have a good understanding of PC hardware components (HD, Network Cards, CD ROMs, etc.). Must be familiar with Dell-IBM PCs/Laptops and HP printers

  • Ability to communicate effectively with all levels of the organization ;bilingual (English/Spanish) preferred but not required.

  • Ability to effectively prioritize and manage time efficiently; ability to handle multiple projects.

  • Strong organizational skills and attention to detail.

  • Open-minded to flexible solutions and have the initiative to engage in process and technology enhancements.

  • Demonstrated ability to recognize, and react to situations with a sense of urgency and problem ownership, with a focus on customer service.

  • High-energy, positive attitude, and professional in all business dealings.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Engineering Support Services Manager/Engineering

City Of Hollywood, FL

Posted 5 days ago

VIEW JOBS 10/19/2020 12:00:00 AM 2021-01-17T00:00 The Position Under the general direction of the Director and/or Deputy Director, this is a highly responsible position consisting of managerial, administrative and professional engineering work of considerable difficulty, planning, directing, analyzing and coordinating engineering design, construction and construction inspection of municipal engineering projects. This position is responsible for managing engineering division staff and budget. Work is reviewed through conferences and written reports for results obtained. * Provides engineering and project management to the Development Services or Public Utility divisions (stormwater, wastewater, and water services); prepares capital improvement project budgets; prepares cost estimates for complex projects. * Supervises engineers, architects, inspectors, supervisory and technical staff. * Oversees and conducts municipal construction projects. * Reviews reports and makes recommendations; evaluates engineering solutions, and ensures coordination with overall policy. * Works with the Director and senior management to develop policies and procedures and determines direction to be taken as related to timing and processes for capital projects, organizational changes, and system priorities. * Procures consultant services; prepares Requests for Proposal and other procurement documents as needed. Employee assigned to Development Services: * Functions as the City Engineer in his/her absence. * Conducts traffic engineering, transportation planning and surveying activities. * Reviews plats, vacation, easement and related documents for private/public projects to ensure compliance with Federal, State, County and Local statutes. * Plans, directs and conducts traffic surveys, volume analyses, accident analyses and parking surveys. * Oversees and directs concrete sidewalk, curb, gutter and streets resurfacing projects. * Serves as liaison between Federal, State and County officials on transportation and traffic engineering matters. * Acts as City's technical liaison with the Metropolitan Planning Organization (MPO) and sits on the Technical Advisory Committee (TAC). * Acts as the City liaison with the FDOT on traffic/transportation matters. * Acts as City Liaison with Broward County Traffic Engineering and Broward County Transit Engineering Divisions. * Reviews engineering plans for signal and channelization installations, traffic signal timing schedules and diagrams, and recommends street striping and signage installations. * Determines the need and justification for traffic control devices, parking lot entrances and one-way streets. * Initiates intersection improvement projects, identifies and secures funds to complete such projects. * Reviews site plan and traffic impact studies, conducts traffic engineering studies. * Analyzes traffic problems and provides solutions, advises elected officials and other departments on transportation and traffic issues; provides technical guidance on neighborhood traffic management and implications. * Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. * Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. * Performs related work as required. The Requirements REQUIRED: * Bachelor's Degree from an accredited college or university in civil engineering with a heavy emphasis on traffic engineering or public utility (stormwater, wastewater, and water services) depending on area of assignment. * Five (5) years of progressively responsible professional municipal engineering experience of which two (2) years must be in traffic engineering or public utility (stormwater, wastewater, and water services) depending on area of assignment PREFERRED: * Master's Degree from an accredited college or university in civil engineering with a heavy emphasis on traffic engineering or public utility (stormwater, wastewater, and water services) depending on area of assignment. * Five (5) years of experience in traffic engineering or public utility (stormwater, wastewater, and water services) depending on area of assignment. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS: * Registration as a Professional Engineer in the State of Florida required * Valid Driver's License: With proof of automobile insurance * Background Check: Must have an acceptable background record * Driving Abstract: Must have an acceptable driving record The Examination Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date. Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. Employment of Relatives: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: * The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; * The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; * The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. City Of Hollywood, FL Hollywood FL

Desktop Support I (6:00 AM - 3:00 PM)

Heico Corporation