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Desktop Support

Expired Job

Fidelity Information Services Brown Deer , WI 53223

Posted 5 months ago

Position Responsibilities\Requirements:

The Technical Support Representative will provide Tier II support and maintenance within the organization's desktop computing environment.

The successful candidate will provide professional, prompt customer support within a very demanding and sometimes high pressure environment.

Excellent communications skills is a must. Availability to work after hours and provide on-call support as necessary.

Position Requirements:

  • Ensure compliance with corporate initiatives and standardization projects.

  • Ensure compliance and adherence with hardware and software inventory within Corporate Asset Management System.

  • Provide Desktop, Laptop, Tablet, and Mobile device support.

  • Provide Windows 7 and Windows 8.1 OS support.

  • Thorough understanding of Active Directory.

  • Experience in maintenance and support of various Video Conference Systems

  • Provide end user assistance for Microsoft Office 2016/365

  • Windows Patching and Security Updates are applied.

  • Documentation of systems/software/procedures/facilities

  • Prioritize and schedule ticket queue. Escalate problems (when required) to the appropriately experienced technician or management.

  • Where required, administer and resolve issues with associated end-user workstation networking software products.

  • Receive and respond to incoming calls, tickets, and/or e-mails regarding users issues.

  • Test fixes to ensure problem has been adequately resolved.

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.

  • If necessary, liaise with third-party support on desktop, laptop, and mobile devices with equipment vendors.

  • Must be a problem solver, able to multi task and think on the go.

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Desktop Support

Expired Job

Fidelity Information Services