Desktop Support Engineer

THE OFFICE OF CHIEF MEDICAL EXAMINER

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

We exist to provide answers in support of families, victims, and community during times of profound need.

JOB DESCRIPTION

The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. The Office of Chief Medical Examiner operates a number is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Perform all aspects of desktop PC support, including troubleshooting and resolving user problems, hardware deployment, ongoing software installation.

• Consulting with Vulnerability team to ensure that security policies and procedures are maintained in coordination with DOITT and NYC Cyber Command.

• May administer, Configure, Secure Wireless Phones, Tablets, and devices.

• Assess inventory and management, ensuring that all agency desktops are set up, maintained and meet security standards within required specifications and agency standards.

• Safely decommission Workstations, Laptops, Phones, and Tablets devices as per NYC guidelines while adhering to security best practices.

• Monitor service desk ticket queues to ensure efficient handling and prompt response.

• Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues.

• Assist in complex troubleshooting and repair activities using test instruments and equipment.

• Support IT security operations as an escalation resource.

• Provide excellent customer service.

• Maintain consistent and clear communication with both customers, supervisors, and management.

Minimum Qualifications

1.A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

2.A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in "1" above; or

3.Education and/or experience equivalent to "1" or "2", above. College education may be substituted for up to two years of the required experience in "2" above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.