Desktop Support Engineer

This is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we're bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourishes in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world-class service - both pre- and post-claims. Ascot exists to solve for our clients' brightest tomorrow, through agility, collaboration, resilience, and discipline.

About the role:

We are looking to recruit an onsite Desktop Support Engineer to join our IT department to support end-users and resolve technical problems. The responsibilities of the IT Desktop Engineer include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. You will be the escalation point for the local desktop support team and provide a level of support to the Global IT Infrastructure team.

As a Desktop Support Engineer, you should be able to provide exceptional customer service and be comfortable operating at all levels, including the Executive level. You should be able to display excellent problem-solving skills and a strong knowledge of IT solutions. This position is based in Stamford, CT, and will require occasional travel to New York, NY.

Key Responsibilities:

• Local VC system configuration, management, and maintenance.

• Installing and configuring client computer systems.

• Responding to IT support requests.

• Providing technical support on-site or via remote-access systems.

• Offering solutions that meet the needs of the client.

• Repairing hardware malfunctions, software issues, and networking problems.

• Maintaining good client relations.

• Performing analysis of root causes.

• Working alongside our 3rd party IT Support team to support the company.

• Install and configure server environments.

• Active Directory configuration and management.

• Developing checklists for reoccurring problems.

• Developing recommendations for procedures to prevent problems.

• Troubleshooting hardware and software issues.

• Performing routine inspections and upkeep of existing installations.

• Updating computer operating systems and other important software, as needed.

• Substantiating requests for hardware and software purchases and upgrades, if appropriate.

• Building, maintenance, and support of laptops and mobile devices

• Coordinating and performing desk moves and set up of new desk.

• Printer & Scanner checks

• Meeting room checks and confirming all systems are running as expected.

• Work on Infrastructure projects from design to implementation.

Requirements:

• Managed Active Directory and demonstrated the ability to troubleshoot AD issues.

• Familiar with Office 365 and Azure platforms.

• Previous experience with Watchguard, HP, Hyper-V, and Dell hardware.

• Passionate about delivering excellence.

• Achieve results and targets - "Can do attitude" with initiative and drive.

• Knowledge and experience working within an ITIL-style service environment.

• Capabilities needed to deliver in-person and remote IT support.

• Fantastic installation, diagnostic, and upgrade abilities.

• Clear written and verbal communication.

• Forbearing, flexible, and supportive.

• Good problem-solving, analytical, and team-working skills.

• Excellent communication and interpersonal skills.

• An openness to learning new technologies.

• Supporting Microsoft operating systems, office suite

• Knowledge of ServiceNow would be beneficial.

• This position may be filled at a different level, depending on experience*

Compensation

Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot's total compensation package for employees. Other rewards may include annual cash bonus, long-term incentives, and other forms of discretionary compensation awarded by the Company. The annualized base pay range for this role is: 85,000 - 100,000

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Life Insurance, AD&D, Work/Life Resources (including Employee Assistance Program), and more

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, Adoption, Maternity, Military, Primary & Non-Primary Caregiver)

Retirement Benefits: Contributory Savings Plan (401k)