Desktop Support

SUMMARY

The Dallas Cowboys Football Club is seeking a motivated individual to join our Technology team in a Desktop Support role. The candidate should be a technical professional with operations & troubleshooting experience and one who can perform technical analysis, drive for results, take ownership, be self-motivated, and think outside the box.

ESSENTIAL DUTIES AND RESPONSIBILIITES

• Provides support to Cowboys staff for technology related issues.

• Acts as an escalation point for all Tier 1 related technical inquiries.

• Oversee and perform compliance reviews, troubleshooting and remediation on enterprise workstations, tablets, and mobile devices.

• Maintains hardware and software on desktops and laptops across their site.

• Assists with support of VoIP phone system and cellular devices.

• Plan, design and implement special projects at the direction of IT staff

• Maintains technical proficiency on all Cowboys end-user computing platforms:

• Windows and Apple Operating Systems.

• Microsoft Office Suite.

• Internet based Applications.

• Departmental Applications.

• IT Asset Management

• Assists with hardware and software deployments as well as procurement and installations.

• IT Asset Disposition.

• Manages and updates knowledge base documentation and procedures.

• Provide Event Support for all Dallas Cowboys related entities.

• Provide Point of Sale Support for Dallas Cowboys retail locations; also provide Internet Service Provider Maintenance and Support.

• Maintains Executive Support as well as provide an escalation point for issues.

JOB REQUIREMENTS:

• Minimum of a 4-year Bachelor's degree or educational equivalent preferred

• Minimum 2 years previous experience in an Information Technology support position

• Excellent general computer skills in both Microsoft Windows and Apple OS environments

• Ability to work well with people in a support and training role with strong communication skills

• Ability to effectively diagnose and repair computer hardware and software problems

• Understanding of computer networking concepts

• Ability to explain basic concepts or procedures in a clear, concise, easy-to-understand manner for a large and diverse customer base who utilize a wide variety of in-house developed and off-the-shelf applications

• Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results

• Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds

• Display professional image and demeanor

• Ability to travel as needed and willing to provide on-site support for multiple locations

• Ability to work flexible hours including evenings, weekends, holidays and extended hours as needed

KEY COMPETENCIES:

• Adaptability

• Handles multiple projects and duties simultaneously, prioritizing as needed. Quickly resolves new challenges in a changing environment. Devises flexible approaches that are easily adopted. Listens to others' opinions and acknowledges the value of difference.

• Digital Dexterity

• Creates information models and frameworks; uses information sources both inside and outside the organization; uses available technology to share and collaborate.

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other details

• Job Family Technology

• Pay Type Hourly

• Employment Indicator Entry Level

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• 1 AT&T Way, Arlington, TX 76011, USA