Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Desktop Support

Expired Job

Apex Systems Buffalo Grove , IL 60089

Posted 4 months ago

This job was posted by : For more information, please see: DescriptionPlease e-mail your resume to 10 Migration TechThe Desktop Support Analyst II reflects the mission, vision, and values of the client, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Desktop Support Analyst II will have primary responsibility for understanding and maintaining PC, Printer, and handheld hardware including operating systems support.

To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary.

Technical Skills:
Strong knowledge on Microsoft Operating Systems (Windows 10), HP & Dell PC platforms.Experience working on large PC deployment projects

Experience working on large PC deployment projects

Provides desktop hardware and software problem identification and resolution for all PCs and related equipment with minimal supervision.Successfully identifies problems that require escalation for vendor and/or technical support.Plans for and assures proper installation, integration and continuing operation of end-user technologies, including workstation to network connectivity and workstation-to-application access.Knowledge of Cisco Call Manager and all associated IP phones.Completes hardware moves and equipment replacements for all PCs and all PC related equipment.Provides feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.Support and ensure compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.Communicate with resource coordinator on day to day team environment.Assist team members to resolve complex or out of policy operation problems.Customer Service:Responds thoroughly and promptly to customer needs."Owns" customer relationships and follows issues through to closure.Applies problem solving concepts and takes ownership to solve complex end-user problems.Successfully conducts follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.Works effectively in supporting the application teams with project and support activities.Actively participates and communicates with the project teams.Prepares and delivers competent support by seeking a thorough understanding of the team's goals and objectives.Provides suggestions of new processes to enhance customer service.Understands the business and clinical processes and the operational environments of assigned customers.Communication

Communicates clearly, responsively, and concisely with customers and team members.Highly developed interpersonal skills are required to create behavioral changes in customers and deal with sensitive and potentially controversial situations.Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.Leadership and Staff Development:Applies team leadership and be a change agent for the Device Support Services team.Helps define direction with the ability to promote and sell ideas.Seeks to improve talents and skills consistent with overall IS direction.Supervises service level agreement adherence to various service delivery offerings.Monitors service level agreement adherence to various service delivery offerings.Provides mentoring and acts as a resource for other Desktop Analysts.Teamwork:Focuses on IS team success and promotes collaborative efforts with others.Shifts easily among different technical and projec t roles as required by situation.Adapts well to rapid change and multiple priorities.Contributes to the IS Knowledge Repository.Providing on-call support is required.EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Support Technician


Posted 1 week ago

VIEW JOBS 1/3/2019 12:00:00 AM 2019-04-03T00:00 Job Description "Only current contractors working at the Buffalo Grove site, will be considered. In addition, all contractors considered for this position must have at least 12 months experience installing and supporting desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets or must have been trained to perform the task within the last 6 of months". The IT Support Technician will be based in Buffalo Grove site, Responsible for installing and supporting desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets. We are looking for someone who demonstrates: * Intense collaboration * Passionate customer focus * Thoughtful, fast, disciplined execution * Tenacious commitment to continuous improvement * Relentless drive to win Here is a glimpse of what you'll do: * Performs the installation, repair, and preventative maintenance of personal computer and related systems. * Assists in determining suitable software to meet user requirements. * Manage required supplies for printers (not to include paper). * Install software, patches, and updates on desktops, laptops and personal devices. * Keep accurate tracking of all assets supported by Deskside. * Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. * Provide 1st line technical support for end-user's computers hardware and software, printers and its network connectivity. * Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-users' computers. * Assist Network Administrator/Analyst to troubleshoot end-users' network-related issues. * Interacts with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops. * Performs image builds for use on all desktop and laptops. * Performs other duties as assigned. Here is some of what you'll need: * Previous Flex Experience working in IT * Current Flex Experience where the primary role is Migrating Windows 7 to Windows 10 * Current Flex experience installing and troubleshooting MacAfee Encryption * Experience working as a Help Desk Technician or Deskside support Here are a few examples of what you'll get for the great work you provide * Full range of medical benefits, dental, vision * Life Insurance * Matching 401K * PTO * Tuition Reimbursement * Employee discounts at local retailers Job CategoryIT Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex. The information we collect: We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. Your details will be provided to the entity you are applying for a job with. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier. We will process your data in accordance with our recruitment privacy notice. If you have any queries about the processing of your data, please contact: Global Data Privacy Officer: Email Address: Flex Buffalo Grove IL

Desktop Support

Expired Job

Apex Systems