Buffalo Grove , IL 60089
Posted 4 months ago
This job was posted by : For more information, please see: DescriptionPlease e-mail your resume to 10 Migration TechThe Desktop Support Analyst II reflects the mission, vision, and values of the client, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Desktop Support Analyst II will have primary responsibility for understanding and maintaining PC, Printer, and handheld hardware including operating systems support.
To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies. The role includes hardware and software deployment as necessary.Technical Skills:
Strong knowledge on Microsoft Operating Systems (Windows 10), HP & Dell PC platforms.Experience working on large PC deployment projects
Experience working on large PC deployment projects
Provides desktop hardware and software problem identification and resolution for all PCs and related equipment with minimal supervision.Successfully identifies problems that require escalation for vendor and/or technical support.Plans for and assures proper installation, integration and continuing operation of end-user technologies, including workstation to network connectivity and workstation-to-application access.Knowledge of Cisco Call Manager and all associated IP phones.Completes hardware moves and equipment replacements for all PCs and all PC related equipment.Provides feedback and suggestions to the appropriate Information Services architecture teams on topics related to supported hardware and software standards.Support and ensure compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.Communicate with resource coordinator on day to day team environment.Assist team members to resolve complex or out of policy operation problems.Customer Service:Responds thoroughly and promptly to customer needs."Owns" customer relationships and follows issues through to closure.Applies problem solving concepts and takes ownership to solve complex end-user problems.Successfully conducts follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.Works effectively in supporting the application teams with project and support activities.Actively participates and communicates with the project teams.Prepares and delivers competent support by seeking a thorough understanding of the team's goals and objectives.Provides suggestions of new processes to enhance customer service.Understands the business and clinical processes and the operational environments of assigned customers.Communication Skills:
Communicates clearly, responsively, and concisely with customers and team members.Highly developed interpersonal skills are required to create behavioral changes in customers and deal with sensitive and potentially controversial situations.Develops effective relationships with users and other IS team members to enhance the timeliness and effectiveness of technology solutions.Leadership and Staff Development:Applies team leadership and be a change agent for the Device Support Services team.Helps define direction with the ability to promote and sell ideas.Seeks to improve talents and skills consistent with overall IS direction.Supervises service level agreement adherence to various service delivery offerings.Monitors service level agreement adherence to various service delivery offerings.Provides mentoring and acts as a resource for other Desktop Analysts.Teamwork:Focuses on IS team success and promotes collaborative efforts with others.Shifts easily among different technical and projec t roles as required by situation.Adapts well to rapid change and multiple priorities.Contributes to the IS Knowledge Repository.Providing on-call support is required.EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.