Desktop Support Analyst

Desktop Support Analyst Needed!

The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems. You will also assist with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and software as assigned. This position assists with recommending, implementing, and documenting new hardware and software solutions that improve the associate workstation experience. Including suggesting changes to existing policies and procedures or assisting with the creation of new policies or procedures to improve the overall customer experience.

What Do You Need To Be Successful?

• 3+ years of desktop support analyst experience.

• Your experience should include desktop hardware, software applications, operating systems, and network connectivity.

• Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

• A bachelor's degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software. Or related experience instead of a degree.

• Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified Professional or Microsoft Certified Systems Administrator).

• Experience maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

• Experience working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.

• Experience analyzing and making recommendations for hardware and software standardization.

• Experience creating user accounts and managing access control based on company policies.

This is a fulltime, 12 Month onsite role in Marshalltown, Iowa opportunity.

Pay Rate is between $22.00 and 38.00 per hour.

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 431709