Desktop Support Analyst

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Responsibilities

• Provide daily user support to both office and remote staff, including hardware, software, telephony devices and custom in-house applications.

• Troubleshoot Windows 10/11 desktop environments, including authentication, network connection, group policy, printing, latency/slowness, and Event Logs.

• Perform system updates and patches to remediate endpoint vulnerabilities.

• Work with IT teams (Service Desk, Network Operation, Server Operation, etc.) staff as appropriate to determine resolution to problems.

• Support Cisco video conference room system.

• Support and administer mobile devices (iOS and Android).

• Maintain asset inventory.

• Document technical procedures and best practice for knowledgebase.

• Resolving, escalating, updating, and managing tickets through ticketing system.

Qualifications

• 3 - 5 years of experience in providing Desktop Support.

• Strong diagnostic/troubleshooting skills in the Windows desktop environment.

• Expertise with Microsoft Office 365, Microsoft Teams.

• Strong communication and customer service skills across all levels of an organization.

• Available to work off hours when required.

• Associate degree in computer science or a related field.

• 2-5 years of relevant experience in a business environment.

• A+, Network+, Microsoft certifications are a plus.

• Experience with Apple iOS and MacOS also a plus.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.