Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Desktop Support Analyst

Expired Job

Robert Half Technology Miami , FL 33101

Posted 4 months ago

This Desktop Support Technician role with Robert Half Technology requires a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. Located in the Miami, Florida, area, this Desktop Support Analyst role is long term temporary-to-full time in nature.

Responsibilities

  • Arrange hardware repairs with the appropriate vendors

  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals

  • Deliver computer desktop support in accordance with established policies and procedures

  • Settle computer problems, and offer suggestions on appropriate action/solutions

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Meet regularly and effectively with ticket submitters

  • Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

Job Requirements

  • Active Directory experience

  • Imaging experience

  • VOIP (voice over IP) experience preferred

  • VPNs (virtual private networks) experience

  • Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals

  • Desktop support or related experience

Skills:
Analyst, Desktop Support, Hardware, Networks, Peripherals, Technician
Contract
Full Time


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Support Technician

Catapult Staffing

Posted 1 week ago

VIEW JOBS 11/1/2018 5:19:23 PM 2019-01-30T17:19 <p>3 months contract-to-hire position for a Desktop Support Technician in Miami, FL</p> <p> </p> <p> </p> <p>You will be expected to deliver exceptional customer service. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.</p> <p> </p> <p>• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems — you make it happen.</p> <p>• Be helpful and understanding - provide the support you would want!</p> <p>• Customize the customer experience for every individual—all communication, instructions, and product knowledge to the level of the individual.</p> <p>• Determine the most cost effective repair to minimize customer downtime.</p> <p>• Be proactive! Prepare reports for analysis of product failure trends and service issues.</p> <p>In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!</p> <p>As a Desktop Technician, you’ll play a crucial role in supporting our customers and proactively identifying their needs. You’ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You’ll be the face of our operation and the go-to for what makes our company run—our customers.</p> <p>Required Experience:</p> <ul> <li>2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification – or able to obtain within first 6 weeks of employment.</li> <li>Solid experience and understanding of IT services and products</li> <li>Enthusiastic about technology and willing to learn and stay on the cutting edge.</li> </ul> <p>Personable</p> <ul> <li>Relatable and responsible when interacting with ALL customers</li> <li>When the customer has a problem—are they going to dread your visit? If yes, you’re not picking up what we’re putting down.</li> <li>Consultative approach to solving issues – Help us, help them!</li> </ul> <p>Reliable</p> <ul> <li>Able to transform technical IT solutions lingo into terms everyone understands.</li> <li>Impeccable follow-through to customer satisfaction.</li> <li>Will attempt to connect to anyone you meet, no matter how difficult.</li> </ul> <p>Go-Getter</p> <ul> <li>Insatiable desire for knowledge, independence, and success—strive for more than the status quo.</li> <li>Not intimidated by problems you’ve never seen before – confidence is key!</li> <li>Hungry to work hard and hungry to grow your career!  </li> </ul> <p> </p> Catapult Staffing Miami FL

Desktop Support Analyst

Expired Job

Robert Half Technology