Desktop Support Analyst

Robert Half Technology Troy , MI 48007

Posted 2 months ago

You might be right for Robert Half Technology's new job opening, if you are a Desktop Support Technician with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. You will be working in the Professional Services industry in this role. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long term temporary-to-fulltime in nature and is based in the Troy, Michigan, area. If interested please contact Krysta Zoedak at or email your resume to ! Key responsibilities

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Deliver computer desktop support in accordance with established policies and procedures

  • Settle computer problems, and offer suggestions on appropriate action/solutions

  • Be in contact regularly and effectively with ticket submitters

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Organize hardware repairs with the appropriate vendors

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

Requirements

  • 3+ years of desktop support or other related experience

  • MS Windows 7 in an Active Directory environment experience

  • Microsoft Windows XP experience

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

Employment Type: Contract to Full Time


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Desktop Support Analyst

Robert Half Technology