Hope you are doing great!
This is santhosh from Pegasys. please let me know if you are interested and available for the below position.
Role: Desktop Support Analyst
Location: Scottsdale, AZ
Duration: Long Term Contract
Face to face interview.
Work Location Address: 16100 N 71st St #250, Scottsdale, AZ 85254
Desktop Support Analyst
To be considered for this role, candidates should have previous experience in customer service and support with a background in Information Technology support and service or related fields in education. This is a fast paced environment and requires the candidate to have a friendly demeanor, good communication skills, and the ability to work in a team environment at close quarters.
Excellent verbal and written skills
Create, track, follow up, and close work orders.
Monitor time on calls, escalate as needed.
Quick response time during business hours
Document identified issues resolutions for Knowledge Base.
Applications and OS support (MS Office 2010 and 2013, Windows 7)
Equipment support (desktop, laptops, printers, and scanners and peripherals)
Imaging, replacing and troubleshooting desktops and laptops as needed
Ability to travel locally as needed
Knowledge and familiarity with computer security, malware and threat awareness related to supporting end user devices.
Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect; root cause relationships for complex problems.
Maintaining an understanding of top business trends, latest equipment, newest technologies
Meeting and Conference Room Support- Setup and test all required equipment before meeting or conferences as needed
Equipment moves, including equipment breakdown, connect and cable management.
Equipment delivery and user training
2 years' experience in customer support or equivalent.
Thanks & Regards,
Pegasys Systems & Technologies Inc