Desktop Support Analyst

Summary/Objective:

The Desktop Support Analyst, under limited supervision, performs the installation, repair and preventative maintenance of personal computers, network servers, network equipment, phone systems and related systems. Assists in determining suitable software and hardware to meet user requirements. Troubleshoots software and hardware failures and identified network problems when they relate to personal (desktop or laptop) computers or servers.

Essential Functions:

Provides on-site technical support as well as remote-user support

• Administer various user accounts and access controls based on company policies

• Administer personal computer hardware, servers, network resources, mobile devices, and telephony system to ensure availability

• Coordinate, setup, and support technologies used in conference rooms

• Provide audio/visual support for on-site meetings

• Order and maintain inventory of IT assets

• Coordinate and support office moves

• Manage the ticketing queues to ensure issues are prioritized and resolve in a timely manner

• Create technical documentation and user guides for new and existing technologies

• Perform vendor management for products/solutions within area of responsibility

• Works on assignments requiring considerable judgment and initiative.

• Understands implication of work and makes recommendations for solutions.

• Performs complex installations, upgrades and maintenance of software and hardware applications.

• Assists Systems Administrator in troubleshooting network performance.

• Handles non-routine assignments and uses own judgement to resolve problems and make routine recommendations.

• Other duties and projects as assigned, with minimal supervision

Qualifications and experience

• Minimum 3 years progressive experience supporting Windows, MacOS, Active Directory, Microsoft Office 365, antivirus, networking (TCP/IP, DHCP, DNS, VPN, etc.)

• Duo multi-factor authentication experience preferred

• CompTIA A+ preferred

Position Requirements:

• High school diploma or equivalent.
• AA degree or equivalent experience troubleshooting computer hardware.

SKILLS AND ABILITIES:

• Self-motivated and self-directed.

• Detail Oriented

• Communicative

• Problem Solving/Analysis

• Time management and task completion skills

• Team Player

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to sit, stand, walk, use hands and fingers, handle or feel, reach with hands and arms, twist and turn body. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds, as well as pushing or pulling items with a force of up to 30 pounds.

This position does require the ability to perform under stressful conditions and high-volume demands.

EEOC & DFEH Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, genetic information, disability status, protected military or veteran status or any other characteristic protected by law.