Desktop Support Analyst - Office Of Innovative Technologies

IT Desktop Support Analyst

JOB SUMMARY:

OIT is seeking to hire an IT Desktop Support Analyst. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

MINIMUM QUALIFICATIONS:

• Associates degree in a related field or equivalent related experience.
• Two years of related desktop experience

JOB SKILLS & ABILITIES:

Required:

• Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
• Demonstrated customer service skills
• Knowledge of networking, DNS/DHCP, and Active Directory
• Excellent oral and written skills
• Strong problem-solving skills
• Strong organizational skills
• Ability to work independently as well as within a team
• Ability to lead small or special projects
• Ability to work evenings and weekends
• Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties
• Valid driver's license

Preferred:

• Mac OS X and/or Linux skills
• Apple ACMT certification
• Windows Provisioning Packages
• Microsoft Endpoint Manager